Branch Delivery Leader: Elevate Service & Efficiency

Booker; Braunstone Town; On-site; GBP 42,000 - 54,000; Full time

Job summary

Booker is seeking a Delivery Operations Manager to lead a team at one of our delivery locations. You will ensure the delivery department trades efficiently, safely and within legal constraints while delivering the highest standards of customer service.

Experience in warehouse/transport is essential, with a proven ability to motivate, develop and challenge a team to improve the delivery operation. You will collaborate with regional teams to identify improvement opportunities and control costs

Qualifications

• Experience managing a warehouse operation.
• Knowledge of deliveries/transport essential.
• Ability to engage with customers and build relationships.
• Strong planning and organisation skills.
• Hands-on approach to leadership.

Responsibilities

• Lead your team to ensure branch trading is efficient and compliant with safety and legal requirements.
• Manage delivery costs and customer charges to meet targets.
• Identify opportunities to improve efficiency and reduce payroll costs.
• Develop and implement improved ways of working with regional teams.
• Engage with customers to enhance service and satisfaction.

Skills

Team leadership

Customer service focus

Cost management

Delivery/Logistics knowledge

Education

Management CPC qualification (beneficial)

Job description

Booker is seeking a Delivery Operations Manager to lead a team at one of our delivery locations. You will ensure the delivery department trades efficiently, safely and within legal constraints while delivering the highest standards of customer service.

Experience in warehouse/transport is essential, with a proven ability to motivate, develop and challenge a team to improve the delivery operation. You will collaborate with regional teams to identify improvement opportunities and control costs