Delivery Operations Leader

Booker Group; Leicester; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Booker colleague card

Tesco discount card

Health & wellbeing support

Job summary

Booker Group is seeking an experienced Delivery Operations Manager to lead a team at a delivery location in the UK. You will ensure trading efficiency, safe operations, and the highest levels of customer service while actively managing costs and engaging with customers and stakeholders.

You will motivate and develop your team, identify opportunities to improve efficiency, and work with the regional team to enhance ways of working and delivery performance across your branch.

Qualifications

• Experience of managing a warehouse operation.
• Engaging with customers and building and maintaining strong relationships.
• Motivating a team to build a strong customer service culture.
• Planning and organising effectively.
• Hands on approach to delivery operations.
• Management CPC qualification is beneficial.

Responsibilities

• Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.
• Managing delivery costs and customer charges to achieve agreed targets.
• Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost.
• Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.
• Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction.
• Working with the regional team, assisting the business to identify opportunities while developing or improving ways of working.

Job description

Booker Group is seeking an experienced Delivery Operations Manager to lead a team at a delivery location in the UK. You will ensure trading efficiency, safe operations, and the highest levels of customer service while actively managing costs and engaging with customers and stakeholders.

You will motivate and develop your team, identify opportunities to improve efficiency, and work with the regional team to enhance ways of working and delivery performance across your branch.