Delivery Operations Leader — Drive Team & Customer Delight

Booker; Knowsley; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Booker discount

Tesco discount

Pension plan

Life assurance

Health & wellbeing

Cycle to work

Job summary

Booker is seeking a Transport Supervisor to oversee a busy delivery operation. You will lead a team of drivers and pickers, drive customer-focused outcomes and maintain high service standards.

The role emphasizes managing day-to-day activities, compliance with company policies, and supporting the delivery manager on fleet readiness and planning. A strong customer service attitude and experience in transport or warehouse environments are essential.

Qualifications

• Experience supervising a small to medium team in a warehouse or transport setting.
• Strong customer-focused approach and communication skills.
• Management CPC would be advantageous if held.

Responsibilities

• Lead a team of drivers and pickers to meet daily targets.
• Ensure the Delivered Department complies with Company policies.
• Communicate management information to relevant team members.
• Promote brand and uphold customer service standards.
• Support delivery manager to keep vehicles roadworthy and compliant.
• Plan and coordinate tasks to ensure timely completion.

Skills

Team supervision

Customer service

Management CPC (adv)

Job description

Booker is seeking a Transport Supervisor to oversee a busy delivery operation. You will lead a team of drivers and pickers, drive customer-focused outcomes and maintain high service standards.

The role emphasizes managing day-to-day activities, compliance with company policies, and supporting the delivery manager on fleet readiness and planning. A strong customer service attitude and experience in transport or warehouse environments are essential.