Delivery Operations Lead: Motivate Drivers & Service

Booker Group; Luton; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Colleague discounts

Pension plan

Health & wellbeing

RAC breakdown cover

Job summary

Booker Group is seeking a Transport Supervisor to oversee the daily operation of a busy delivery function. You will lead drivers and pickers, drive performance against targets and ensure customer satisfaction through excellent service.

The role requires team leadership, a focus on safety, and ensuring vehicles are roadworthy; CPC would be advantageous and benefits include colleague discounts and pension.

Qualifications

• Experience supervising a small to medium sized team in warehouse or transport.
• Experience working in a customer focused environment.
• Management CPC would be advantageous.

Responsibilities

• Ensure Delivered Department complies with company policies and procedures.
• Communicate important management information to relevant team members.
• Maintain a safe working environment and report Health & Safety concerns.
• Promote brand image through product knowledge and customer service while following guidelines.
• Support the delivery manager to keep vehicles roadworthy and compliant.
• Plan and coordinate tasks to be completed efficiently.

Skills

Team supervision

Customer service

Communication

Education

Management CPC

Job description

Booker Group is seeking a Transport Supervisor to oversee the daily operation of a busy delivery function. You will lead drivers and pickers, drive performance against targets and ensure customer satisfaction through excellent service.

The role requires team leadership, a focus on safety, and ensuring vehicles are roadworthy; CPC would be advantageous and benefits include colleague discounts and pension.