Delivery Operations Lead

Sword Group; Glasgow; On-site; GBP 40,000 - 70,000; Full time

Benefits offered by this job

Career development

Flexible working

Benefits package

Job summary

Sword Group in Glasgow is a leading provider of technology solutions across energy, public and financial sectors. We deliver software, IT infrastructure and business process improvements.

We are seeking an experienced Operations Manager to line manage delivery colleagues, coordinate recruitment and onboarding, and support project governance, escalation and performance conversations. You will ensure resource allocation, capacity forecasting and timely delivery updates.

Qualifications

• Experience managing or supervising delivery teams in a technology, project, service or professional services environment
• Practical understanding of project or service delivery, including plans, actions, risks, reporting and governance routines
• Experience supporting colleagues through regular check-ins, onboarding, development activity and day-to-day performance conversations
• Strong organisation skills and ability to coordinate workloads, priorities across several teams

Responsibilities

• Line manage and support delivery colleagues, including delivery line managers, through check-ins, objectives, development and routine people processes
• Coordinate recruitment, onboarding and team training for delivery roles
• Act as the first level of project escalation, escalating material risks to the Operations Lead
• Manage resource allocation, capacity forecasting and operational trackers
• Oversee project governance, the RAID dashboard, mobilisation and closure
• Ensure customer concerns are owned and resolved, and keep teams informed with clear delivery updates
• Promote compliance with HSE, ISO and information-security requirements, and support timesheet, finance and procurement administration

Skills

Delivery management

Team leadership

Resource planning

Governance & reporting

Job description

Sword Group in Glasgow is a leading provider of technology solutions across energy, public and financial sectors. We deliver software, IT infrastructure and business process improvements.

We are seeking an experienced Operations Manager to line manage delivery colleagues, coordinate recruitment and onboarding, and support project governance, escalation and performance conversations. You will ensure resource allocation, capacity forecasting and timely delivery updates.