Delivery Manager - Spanish Speaker

Cytora; United Kingdom; On-site; GBP 50,000 - 75,000; Full time

Job summary

Cytora, a leading InsurTech start-up, seeks a mid-senior level Delivery Manager. This role focuses on utilizing project management expertise to support customer engagement, driving the transition to digital risk workflows, and enhancing agile team processes. The ideal candidate will have a background in Agile methodologies, insurance operations, and a passion for technology.

Benefits

Stock options

Enhanced parental leave

Private health insurance

Choice of laptop

Flexi-working

£2000 work from anywhere budget

Company off-sites

Qualifications

• Proven experience in Agile project management.
• Experience in Underwriting operations or Insurance.
• Strong understanding of technology in AI/Data Science.

Responsibilities

• Manage resources for customer success and ensure deployment success.
• Build relationships with internal and external stakeholders.
• Lead planning processes and optimizes delivery momentum.

Skills

Agile project management

Stakeholder management

Problem-solving

Collaboration

Adaptability

Critical thinking

Multi-language proficiency (Spanish and English)

Job description

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We are a high-growth Series-B InsurTech start-up using data and machine learning to revolutionize the insurance industry. You will be joining a strong and mission driven team, working to build a customer facing product that fundamentally changes the way insurers evaluate risk, enabling them to move from highly manual workflows to digital risk flows.

The Role

You're part of the Customer Success Team, reporting to the Head of Delivery where you will utilise your stakeholder management experience to support customer engagement and growth but will predominantly use your project management expertise to manage resources both internally and externally to ensure initial deployments are successful and set up with appropriate governance and benefit measures in place .

If you're passionate about agile delivery and are ready for the next phase of our exciting journey, we want to hear from you.

What we are looking for:

• Process: Ensure your team follows our internal delivery best practices.
• Communication: Effectively communicates across technical and non-technical boundaries, building trust and authenticity.
• Delivery Momentum: Optimises team flow, addresses issues, and builds agile capabilities within the team.
• Planning: Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realisation.
• Team Dynamics and Collaboration: Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision.
• Lifecycle Perspective: Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement.
• Team Management: Effectively manages a business analyst and a Customer Engineer.
• Stakeholder Management: Builds a close relationship to internal and external key stakeholders and ensures continuous engagement.
  
  

Skills required to be successful:

• Proven experience in Agile project management, demonstrating successful implementation of methodologies.
• Proven experience in Under writing operations or Insurance.
• Excellent problem-solving and critical-thinking skills, addressing challenges proactively.
• Track record of managing multiple projects simultaneously, ensuring timely delivery.
• Effective collaboration with stakeholders at all levels.
• Strong understanding of technology and its applications, especially in AI/Data Science products.
• Continuous learning mindset, staying abreast of industry trends in Agile practices.
• Adaptability to a fast-paced and evolving work environment.
• Ability to write and speak multiple languages - Spanish and English
  
  

Bonus Points:

• Remote working experience: Successful remote working experiences.
• Agile Certification: CSM, TKP, KMP, or KCP.
• Industry experience: Distributed teams, AI/Data Science products.
• Insurance Industry Knowledge: Familiarity with the insurance industry.
  
  

Benefits

• Stock options
• Enhanced parental leave
• Private health insurance *
• Choice of laptop
• Flexi-working
• £2000 work from anywhere budget
• Company off-sites
• We employ people across the UK and EU (Spain, using a 3rd party Employer of Record model), and inevitably the benefits that we can offer vary slightly in different territories, due to local employment law and feasibility. Our salary range does not vary depending on territory.
  
  

Equal Opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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