Delivery Manager, Property

Pinsent Masons; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading law firm is seeking a Delivery Manager for its managed legal services team. This role involves overseeing a team of paralegals, managing the delivery of high-quality legal services, and supporting engagement strategies across practice groups. The ideal candidate will have strong team management skills, experience in property law, and a background in alternative service delivery models.

Benefits

Tailored career development

Agile working options

Carers' leave

25 days annual leave

Contributory pension

Death in service cover

Interest-free loans for season tickets, gym memberships, or rentals

Qualifications

• Experience managing a high performing team of legal professionals.
• Alternative legal services experience is preferred.
• Capable of managing delivery in multi-location settings.

Responsibilities

• Line manage a team of paralegals focused on delivery to clients.
• Supervise the delivery of legal services to end users.
• Develop and manage service delivery models.

Skills

Team Management

Property Law

Stakeholder Influencing

Performance Metrics Analysis

Service Delivery Management

Job description

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Vario is a market leading alternative legal services provider within the law firm, Pinsent Masons. It is unique in the legal sector. Vario is a practice group within Pinsent Masons which incorporates; Flexible Services, Consulting and Technology, Legal Project Management and Managed Legal Services (MLS). This role sits within our MLS team.

As the Vario team grows, we are recruiting a Delivery Manager to support our MLS Delivery teams in ensuring that we are delivering a world class legal service to our practice groups and external clients. The role will support our engagement strategies with both sectors and groups and focus on the pastoral care and development of our legal delivery teams and their capabilities. The successful candidate will:

• Line manage a team of paralegals focused on delivery of work to both lawyers and external clients. This will include day-to-day supervision, training and development, and management of direct reports
• Supervise the delivery of legal services to end users
• Service delivery management support on engagements as required. This includes resource planning, quality assurance, output/efficiency reviews and progress reporting
• Continually develop delivery models to ensure best in class service
• Develop effective working relationships across relevant practice groups and sectors
• Work with Resource Management to effectively manage the allocation of work, and monitor/manage capacity and workload levels

Our standard working hours are 9.30am-5.30pm, however, we are happy to consider flexible working requests.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:

• Experience of working on property related matter types
• Alternative legal services experience
• Demonstrable experience of managing a high performing team of legal professionals
• Experience in managing the delivery of legal services in a high-volume, multi-location environment
• Experience in influencing stakeholders in a large commercial law firm to promote the benefits of utilising alternative service delivery models
• Significant experience of working with performance metrics to ensure best in class service delivery

What can we offer you?

• Tailored career development and support within our award-winning team
• Agile working (the opportunity to work from home, subject to diary commitments)
• Carers’ leave (up to five paid days’ leave towards caring responsibilities)
• 25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days
• Contributory pension of up to 5%
• Death in service cover (4 x base salary)
• Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan