D365CE CRM System Application Manager - £50k, End User, UK Home based

JR United Kingdom; City of Edinburgh; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading charity is looking for a D365CE CRM System Application Manager to oversee their CRM platform and drive digital transformation. You will manage user support, partner management, and enhance system functionality while ensuring compliance and fostering user adoption in an engaging team environment.

Qualifications

• Experience as a Functional Consultant or Product Owner in CRM systems.
• Strong knowledge in Dynamics 365CE and portal management.
• Experience in the charity or not-for-profit sectors.

Responsibilities

• Manage and optimize Dynamics 365CE system.
• Support licensing, user access, and integration.
• Ensure GDPR compliance and data integrity.

Skills

Dynamics 365CE

User Training

Data Governance

Communication

Education

Microsoft Certifications in D365CE

Job description

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D365CE CRM System Application Manager - £50k, End User, UK Home based, edinburgh

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Client:

Conspicuous

Location:

edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

D365CE CRM System Application Manager - £50k, End User, UK Home based

DO NOT APPLY if you are not involved with Dynamics CRM (this is a D365CE role)

Role:

An end user in the charity sector is seeking a Dynamics 365CE (CRM) expert to take ownership of their CRM system. This is a key permanent hire reporting into the Head of Operational Improvement, responsible for platform optimisation, user support, partner management, and driving digital transformation through D365CE.

Key Responsibilities:

• Ownership and day-to-day management of Microsoft D365CE & Portal
• Licensing, user access control and functional support
• Enhancing CRM functionality, testing upgrades, driving integration, basic configuration, Workflows
• Ensuring GDPR compliance, data integrity, and advising leadership
• Managing third-party CRM provider and vendor budgets
• Supporting training, reporting, and digital best practices
• Increasing User Adoption
• Strong knowledge and hands-on experience with Microsoft Dynamics 365CE
• Previous work as a Functional Consultant or Product Owner
• Experience supporting portals
• Excellent communication across non-technical stakeholders
• Demonstrable experience with data governance, GDPR, and InfoSec
• You must be eligible to work without restrictions (No sponsorship, No PSW, No Dependency visa)
• Microsoft certifications in D365CE
• Experience in the charity or not-for-profit sector
• Familiarity with Office 365 architecture and integrations
• Training or leading user groups

This is a vital role at a forward-thinking, people-first charity undergoing digital growth. You’ll play a strategic and hands-on role in shaping the future of CRM within a collaborative, values-led team.