Delivery Manager, Property

Pinsent Masons; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

Pinsent Masons seeks a Delivery Manager for its Managed Legal Services team, focusing on leading paralegals and enhancing legal delivery. Ideal candidates will have experience in alternative legal services and managing teams, with a commitment to service excellence and stakeholder engagement.

Benefits

Tailored career development

Agile working

Carers' leave

25 days annual leave

Contributory pension

Death in service cover

Interest-free loans

Qualifications

• Experience managing a high-performing team of legal professionals.
• Experience influencing stakeholders in a large commercial law firm.
• Experience delivering legal services in a high-volume, multi-location environment.

Responsibilities

• Line manage a team of paralegals and oversee legal service delivery.
• Ensure efficient resource planning and quality assurance.
• Develop delivery models for best-in-class service.

Skills

Team management

Alternative legal services

Service delivery management

Stakeholder influencing

Performance metrics

Job description

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Vario is a market leading alternative legal services provider within the law firm, Pinsent Masons. It is unique in the legal sector. Vario is a practice group within Pinsent Masons which incorporates; Flexible Services, Consulting and Technology, Legal Project Management and Managed Legal Services (MLS). This role sits within our MLS team.

As the Vario team grows, we are recruiting a Delivery Manager to support our MLS Delivery teams in ensuring that we are delivering a world class legal service to our practice groups and external clients. The role will support our engagement strategies with both sectors and groups and focus on the pastoral care and development of our legal delivery teams and their capabilities. The successful candidate will:

• Line manage a team of paralegals focused ondelivery of work to both lawyers and externalclients. This will include day to daysupervision, training anddevelopment, and management ofdirect reports
• Supervise the delivery of legalservices to end users
• Service delivery managementsupport on engagements asrequired. This includes resourceplanning, quality assurance,output/efficiencyreviews and progress reporting
• Continually develop delivery modelsto ensure best in class service
• Develop effective workingrelationships across relevantpractice groups and sectors
• Work with Resource Managementto effectively manage the allocationof work, and monitor/managecapacity and workload levels

Our standard working hours are 9.30am-5.30pm, however, we are happy to consider flexible working requests.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:

• Experience of working on property related matter types
• Alternative legal services experience
• Demonstrable experience ofmanaging a high performingteam of legal professionals
• Experience in managing thedelivery of legal services in a highvolume, multi-locationenvironment
• Experience ofinfluencingstakeholders in alargecommercial law firm topromotethe benefits ofutilisingalternative servicedeliverymodels
• Significant experience of workingwith performance metrics toensure best in class servicedelivery

What can we offer you?

• Tailored career development and support within our award-winning team
• Agile working (the opportunity to work from home, subject to diary commitments)
• Carers’ leave (up to five paid days’ leave towards caring responsibilities)
• 25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days
• Contributory pension of up to 5%
• Death in service cover (4 x base salary)
• Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan