Delivery Manager/Product Owner

Croda; Goole; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Defined benefit Pension scheme

25 days holiday (plus bank holidays)

Private medical insurance

Job summary

Croda is recruiting a Delivery Manager / Product Owner to lead digital delivery for our website solutions. You will convert business priorities into a clear backlog, manage a multidisciplinary team of engineers and testers, and own CrodaOn and related website improvements.

The role is hybrid with travel to Cowick as required. Ideal candidates have experience in website delivery, digital marketing platforms, and agile delivery, plus degree-level education or equivalent.

Qualifications

• Degree-level education or equivalent experience in digital, marketing, business, technology, product or delivery.
• Experience as Delivery Manager, Product Owner, Digital Product Manager or equivalent in website or digital delivery.
• Demonstrable experience managing engineers and testers, including workload planning, coaching and performance management.

Responsibilities

• Own and prioritise the customer-facing website solutions backlog based on business value, user needs, risk and delivery capacity.
• Lead a multidisciplinary team of engineers and testers, setting clear objectives, allocating work, coaching team members and building a culture of accountability, collaboration, quality and continuous improvement.
• Act as Product Owner for CrodaOn and related website improvements, defining clear requirements, user stories, acceptance criteria and outcomes.
• Manage website support and ticket triage, ensuring incidents, requests and improvement opportunities are progressed effectively.
• Engage Digital Marketing, Business Excellence and regional leads to understand campaign, content, functionality and market-sector needs.
• Create delivery plans and coordinate web technology teams, IT, digital agencies and suppliers through design, build, testing and release.
• Manage risks, issues, dependencies and resource constraints affecting website stability, user experience or delivery timelines.
• Coordinate user acceptance testing, release readiness, training input, handover and post-release support.
• Maintain clear backlog, decision, release and status records, communicating progress, risks and benefits to stakeholders.
• Use service data, user feedback and recurring ticket themes to identify improvements and inform the roadmap for customer-facing websites.
• Work with architecture, security and technology teams to ensure customer facing solutions remain supportable, secure and aligned to Croda’s technology strategy.

Skills

Delivery Manager

Product Owner

Stakeholder management

Team leadership

Agile delivery

Website delivery

Digital marketing

Education

Degree-level education

Job description

Croda is a FTSE100 organisation where we truly believe our people are our difference and this, along with our values of Innovative, Responsible and Together, create ‘our Purpose, Smart science to improve lives™’. With over 5,000 employees globally, we specialise in the research and development of innovative ingredients for the Life Science and Consumer Care markets.

We are focused on developing our inclusive culture through accountability, collaboration and innovation. By joining Croda, you will be part of a team who are using smart science to create a more sustainable future.

As we deliver our ambitious 2030 Growth Strategy, we’re looking for a Delivery Manager / Product Owner to to lead delivery of our Digital Marketing and website solutions, converting business priorities into a clear backlog and coordinating work from requirement through testing, release and adoption.

Who We’re Looking For

• Experience as a Delivery Manager, Product Owner, Digital Product Manager or equivalent in website or digital delivery.
• Demonstrable experience directly managing engineers and testers, including workload planning, objective setting, coaching, professional development and performance management.
• An understanding of website delivery, digital marketing platforms, content-led experiences, support processes and iterative delivery methods.
• The ability to translate marketing, business and user needs into prioritised backlog items, acceptance criteria and practical delivery plans.
• Strong stakeholder, supplier, planning and organisational skills, with experience managing support and change activity in parallel.
• Experience coordinating testing, release readiness, adoption and post-release support for website or digital platform changes.
• Clear written and verbal communication, analytical problem solving and the ability to explain technical topics in business language.
• Degree-level education or equivalent experience in digital, marketing, business, technology, product or delivery.
• Desirable: Relevant product ownership, digital delivery, business analysis, agile or service management training, and experience in chemical or manufacturing industries.

What You’ll Be Doing

• Own and prioritise the customer-facing website solutions backlog based on business value, user needs, risk and delivery capacity.
• Lead a multidisciplinary team of engineers and testers, setting clear objectives, allocating work, coaching team members and building a culture of accountability, collaboration, quality and continuous improvement.
• Act as Product Owner for CrodaOn and related website improvements, defining clear requirements, user stories, acceptance criteria and outcomes.
• Manage website support and ticket triage, ensuring incidents, requests and improvement opportunities are progressed effectively.
• Engage Digital Marketing, Business Excellence and regional leads to understand campaign, content, functionality and market-sector needs.
• Create delivery plans and coordinate web technology teams, IT, digital agencies and suppliers through design, build, testing and release.
• Manage risks, issues, dependencies and resource constraints affecting website stability, user experience or delivery timelines.
• Coordinate user acceptance testing, release readiness, training input, handover and post-release support.
• Maintain clear backlog, decision, release and status records, communicating progress, risks and benefits to stakeholders.
• Use service data, user feedback and recurring ticket themes to identify improvements and inform the roadmap for customer-facing websites.
• Work with architecture, security and technology teams to ensure customer facing solutions remain supportable, secure and aligned to Croda’s technology strategy, identifying technical debt and incorporating them into the roadmap.
• You will play an important role in embedding a safety culture where people look out for one another, feel able to speak up, and work together to protect the health, safety and wellbeing of colleagues, communities and the environment.

What We Offer

The successful candidate will receive a competitive salary and benefits package including

• Defined benefit Pension scheme
• 25 days holiday (plus bank holidays)
• Private medical insurance

Additional Information

This is a hybrid role with travelling to Cowick when required

If you require any reasonable adjustments during the hiring process or experience any issues with our online application process, please email [e-mail].

Why Croda?

At Croda, we believe our people are our difference. We are people-led, driven by the desire to do good and deliver value, a unifying principle shaped by all the great people that have travelled through Croda since our beginning in 1925. We pride ourselves on bringing together diverse teams and talents from across the globe and, guided by our values of Responsible, Innovative, and Together, we are passionate about building an inclusive, collaborative, and diverse organisation with innovation and customer focus underpinning all that we do.

Croda is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.