Delivery Manager - CRM Services

PayPoint plc; Welwyn Garden City; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

An innovative company seeks a Delivery Manager to lead cross-functional engineering teams in delivering CRM platforms. This role emphasizes agile and DevOps principles, fostering a culture of continuous improvement and team engagement. You will collaborate with Product Owners and stakeholders to develop effective roadmaps while managing multiple engineering teams, ensuring clarity and alignment in objectives. With a focus on mentorship and performance enhancement, this position offers opportunities for professional growth within a forward-thinking environment. If you are passionate about driving IT change and empowering teams, this role is perfect for you.

Benefits

Holiday purchase scheme

Gym memberships

Online deals

Pension

Progression opportunities

Private medical insurance

Electric car scheme

Life assurance

Qualifications

• Experience managing multiple engineering teams in a cloud environment.
• Strong technical background to challenge project plans.

Responsibilities

• Lead cross-functional teams to deliver CRM platforms using DevOps principles.
• Manage team members, ensuring clarity and aligned objectives.

Skills

Scrum Master certification

Technical background

Experience with Salesforce

Change and Release Management

Mentoring technical staff

Stakeholder management

Tools

Microsoft Azure

Azure DevOps

Job description

Vacancy Name: Delivery Manager - CRM Services

Vacancy No: VN405 | Employment Type: Full-Time | Business Name: PayPoint Network Ltd | Location: Welwyn Garden City

Job Details

What will you be doing?

Working within our CRM Services team, you will lead two cross-functional engineering teams to deliver and support our CRM platforms using DevOps principles. You will be adept at delivering complex IT change and removing barriers to delivery, creating an environment where the team can succeed. You will coach team members, facilitate continuous improvement, and apply suitable agile and DevOps techniques to focus on delivering value aligned with the product or transformation vision.

The Delivery Manager will oversee all line management responsibilities, leading high-performing, motivated teams with engaged and excited members about their outcomes. You will collaborate closely with Product Owners and business stakeholders to develop and communicate roadmaps and shared visions effectively.

Key Points of the Role

DevOps Delivery

• Accountable for delivering change and products using agile and DevOps principles through cross-functional teams.
• Responsible for delivery practices, output quality, and providing estimates and forecasts during the delivery lifecycle.
• Work with Product Owners and stakeholders to ensure shared understanding of roadmaps, acting as Scrum Master.
• Identify capacity and skill needs based on roadmaps and plan accordingly.

Line Management

• Manage all team members, including contractors, ensuring role clarity, regular feedback, and aligned objectives.
• Provide mentorship and create an environment conducive to individual success.

Continuous Improvement

• Ensure team engagement in ongoing learning and apply lessons learned to improve performance.
• Participate in the Delivery Manager community to share best practices.

Tools and Environment

• Identify and ensure the availability of necessary tools and environments.

Management Information & Stakeholder Management

• Provide regular performance reports and manage relationships with stakeholders at various levels.

What would we like from you?

• Scrum Master certification or relevant experience.
• Strong technical background to understand and challenge project plans and issues.
• Progression through a hands-on engineering career.
• Experience managing multiple engineering teams, especially with Salesforce, Change, and Release Management in a cloud environment.
• Ability to manage priorities and ambiguity.
• Experience mentoring technical staff and leading cross-functional teams.
• Experience with senior stakeholder management.

Preferred Qualifications

• Experience in delivering IT change within a payments organization.
• Experience with Microsoft Azure and Azure DevOps.
• Familiarity with Product Ownership approaches.

What can we do for you?

The role is primarily remote (hybrid), requiring some travel to our offices in Welwyn Garden City.

• Benefits include holiday purchase scheme, gym memberships, online deals, pension, progression opportunities, private medical insurance, electric car scheme, life assurance, and more.

We are committed to fostering a culture of belonging and empowerment at PayPoint.