Delivery Manager (Area Manager)

The Fedcap Group; Preston; On-site; GBP 45,000 - 52,000; Full time

Job summary

An established industry player is seeking a passionate Delivery Manager to lead a dynamic regional team. This role offers the chance to inspire others while driving performance, growth, and quality within a supportive culture. You will collaborate closely with senior management to develop effective strategies, oversee operations, and ensure compliance with standards. With a focus on social impact, this position provides opportunities for professional growth and the chance to make a meaningful difference in the community. Join a forward-thinking organization committed to inclusivity and innovation.

Benefits

Flexible Working

Health Support

Pension

Retail Vouchers

Learning and Development Opportunities

Holiday Schemes

Family Policies

Cycle Scheme

Equipment Provision

Qualifications

• Proven experience in managing programmes/services in not-for-profit or public sectors.
• Strong leadership and stakeholder engagement skills.

Responsibilities

• Lead and manage a regional operational team to achieve performance and quality objectives.
• Oversee daily operations ensuring compliance with contractual expectations.

Skills

Leadership Skills

Team Management

Stakeholder Engagement

Organizational Skills

Project Management

Education

Degree in relevant fields

Postgraduate qualifications

Tools

Performance Metrics Tools

Job description

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The Role

The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality, and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive outcomes.

Job Description

The Role

The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality, and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive outcomes.

Salary: £45,000 + £4,200 car allowance + £500 annual retail vouchers

Location: Candidates based in the Northwest of England are encouraged to apply. The role requires flexibility and willingness to travel across the Northwest region, including Accrington, Blackburn, Burnley, Preston, Crewe, Macclesfield, and Skelmersdale. Occasional UK travel for meetings may be required, with travel expenses covered by the business.

Key Responsibilities

1. Strategic Leadership: Support the development and implementation of the organisation’s service delivery strategy, ensuring alignment with organisational objectives, commissioner requirements, and participant needs.
2. Operational Oversight: Oversee daily operations of service delivery, ensuring programmes meet contractual expectations, are within budget, and uphold quality standards.
3. Team Leadership and Management: Lead, manage, and support a team of Performance Managers, providing coaching and professional development.
4. Performance Management: Set and monitor KPIs, addressing underperformance proactively.
5. Continuous Improvement: Promote a culture of continuous improvement and service enhancement.
6. Stakeholder Engagement: Build relationships with funders, authorities, employers, and community organisations.
7. Budget Management: Collaborate on budget planning and resource allocation.
8. Compliance and Quality Assurance: Ensure adherence to contractual, legal, and quality standards.
9. Risk Management: Identify and mitigate risks associated with service delivery.
10. Reporting and Evaluation: Provide performance reports and insights for strategic decisions.
11. Business Development: Identify growth opportunities, funding sources, and partnerships.

Key Performance Indicators

• Maintain high performance and compliance levels.
• Achieve high service quality standards.
• Foster team development and professional growth.
• Enhance community visibility and impact.
• Lead initiatives showcasing Fedcap’s expertise.
• Build productive partnerships.

Person Specification

Essential

• Alignment with Fedcap’s core values: Kindness, Respect, Integrity, and Innovation.
• Proven experience in managing programmes/services, preferably in not-for-profit, public, or employability sectors.
• Strong leadership, team management, and stakeholder engagement skills.
• Excellent organizational and project management skills.
• Effective interpersonal and communication skills.
• Financial management experience.
• Proficiency in performance metrics and reporting tools.

Desirable

• Knowledge of the employability sector and local labor market.
• Degree in relevant fields; postgraduate qualifications preferred.

Competencies

• Passion for social impact and employability.
• Results-driven, proactive, and adaptable.
• Empathetic, inclusive, and supportive attitude.

Benefits

• Opportunity to make a social difference.
• Inclusive, supportive culture.
• Learning and development, including IEP qualification.
• Competitive salary + bonus schemes.
• Retail vouchers, pension, health support, flexible working, holiday schemes, family policies, cycle scheme, and equipment.

Additional Information

Fedcap is committed to equality, diversity, and inclusion, supporting disabled applicants, veterans, and service personnel. We encourage early applications as the advert may close early.

About Us

Our mission is to create opportunities for socially disadvantaged people through innovative solutions. We deliver employment support across the UK, focusing on underserved groups, and joined The Fedcap Group in 2018.

Website: http://www.fedcapemployment.org/