Delivery Manager

Digital Waffle; Worcester; On-site; GBP 90,000 - 120,000; Full time

Job summary

Digital Waffle, a well-established ecommerce retailer, seeks a Senior Agile Delivery Manager to drive end-to-end delivery across multiple product areas and squads, shaping the Product Operating Model as the business matures. You'll coach agile teams, manage scope, timelines and budgets, report with data on cycle time and throughput, and partner with Technology and leadership to raise delivery standards.

This role requires senior stakeholder engagement and the ability to balance competing

Qualifications

• Strong experience across project delivery and Agile/Scrum, managing scope, timelines, budgets and risks.
• Proven track record delivering complex, multi-team technology and business programmes.
• Pragmatic Agile leader with experience coaching high-performing teams and driving accountability.
• Confident managing senior stakeholders, competing priorities and delivery expectations.
• Skilled in planning, forecasting and data-driven reporting, with a focus on commercial value and outcomes.

Responsibilities

• Own end-to-end delivery across product areas, managing scope, timelines, budgets and risks.
• Coach teams in Agile practices, building accountable, high-performing teams focused on continuous improvement.
• Coordinate multiple squads, managing dependencies, priorities and quarterly planning.
• Provide clear, data-driven delivery reporting, tracking metrics such as cycle time, throughput and predictability.
• Act as a senior stakeholder across Technology and the wider business, influencing decisions and managing expectations.
• Work with Product & Technology leadership on roadmaps and improve delivery standards and ways of working.

Skills

Agile/Scrum

Delivery leadership

Stakeholder management

Data-driven reporting

Cross-team coordination

Tools

Jira

Confluence

Job description

A well-established ecommerce retailer is hiring a Senior Agile Delivery Manager to operate across multiple teams and initiatives, setting the standard for delivery as the business matures its Product Operating Model.

This is not a squad-level facilitator role. You'll take end-to-end accountability for delivery across one or more product areas, coaching teams on Agile while owning the harder edges of project delivery: scope, timelines, budget, dependencies and reporting up to leadership. Being genuinely strong across both disciplines is central to this role. Candidates who lean too heavily on ceremony without owning outcomes, or who run projects without embedding Agile ways of working, won't be the right fit.

What you'll be doing:

• Own end-to-end delivery across product areas, managing scope, timelines, budgets and risks.
• Coach teams in Agile practices, building accountable, high-performing teams focused on continuous improvement.
• Coordinate multiple squads, managing dependencies, priorities and quarterly planning.
• Provide clear, data-driven delivery reporting, tracking metrics such as cycle time, throughput and predictability.
• Act as a senior stakeholder across Technology and the wider business, influencing decisions and managing expectations.
• Work with Product & Technology leadership on roadmaps and improve delivery standards and ways of working.

What you'll need:

• Strong experience across project delivery and Agile/Scrum, managing scope, timelines, budgets and risks.
• Proven track record delivering complex, multi-team technology and business programmes.
• Pragmatic Agile leader with experience coaching high-performing teams and driving accountability.
• Confident managing senior stakeholders, competing priorities and delivery expectations.
• Skilled in planning, forecasting and data-driven reporting, with a focus on commercial value and outcomes.
• Proficient in Jira and Confluence, with a proactive, outcome-focused approach to driving change.

Nice to have:

• Domain experience in ecommerce, retail or logistics
• Exposure to businesses transitioning away from project/waterfall delivery towards a Product Operating Model
• Recognised Agile or delivery certifications (e.g. Scrum, SAFe, PMP, Prince2)

This role would suit a senior delivery leader who is genuinely fluent in both project delivery and Agile, and who wants scope to shape how delivery operates across a maturing technology function.