Delivery Manager

webdna Ltd; Nottingham; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Flexible working

Wellbeing programme

Private medical insurance

Professional development

Benefits package

Job summary

webdna Ltd is looking for an organised, pragmatic Delivery Manager to help us deliver brilliant work for our clients from Nottingham with hybrid working. You’ll own projects from discovery to launch, balance budgets, timelines and stakeholder expectations, and keep teams aligned to deliver value.

In this role you’ll collaborate across delivery, development, design and marketing, supported by the Head of Delivery and fellow Delivery Managers. A varied, hands-on opportunity in a dynamic agency.

Qualifications

• Organised: you can manage several projects and priorities without losing sight of the detail
• Pragmatic: you focus on what will work, make sensible decisions and find ways to keep things moving
• A clear communicator: you can talk comfortably with clients, developers and senior stakeholders and adapt your approach for different people
• A problem solver: when something threatens a deadline or budget, you don't just flag the problem, you help work out what we can do about it
• Proactive: you take ownership, follow things through and don't wait for someone else to tell you what needs to happen next
• Commercially aware: you understand the importance of budgets, resourcing and making good decisions with the time and money available
• People-focused: you enjoy bringing people together and know that good delivery is as much about relationships and communication as it is about plans and processes
• Calm under pressure: you can deal with changing priorities and competing demands while keeping clients and colleagues informed
• Structured but adaptable: you value good planning and documentation, but you also know when the plan needs to change

Responsibilities

• Plan and manage projects, defining clear scopes, goals, milestones, timings and responsibilities
• Keep projects moving, coordinating people, tasks and resources and following up when something needs attention
• Build strong relationships with clients, acting as their main point of contact throughout a project
• Lead project meetings, making sure conversations result in clear decisions, actions and next steps
• Keep a close eye on budgets, forecasts, timings and risks, spotting potential problems early and finding practical ways to address them
• Maintain clear, useful project documentation, including plans, status updates and risk registers
• Keep clients and the wider team informed, particularly when priorities, timings or requirements change
• Work closely with developers, designers, marketers and other Delivery Managers to remove blockers and help people do their best work
• Support QA and UAT to make sure what we deliver meets both client expectations and our own standards
• Know when you can make a decision and keep things moving, and when something needs input or sign-off from the Head of Delivery
• Build positive relationships with external suppliers and partners where they're involved in delivery
• Get to know our clients and their businesses, spotting opportunities where we could help them further
• Look for ways to improve how we plan, communicate and deliver work, rather than simply following a process because that's how it's always been done

Skills

Organised

Pragmatic

Clear communicator

Problem solver

Proactive

Commercially aware

People-focused

Calm under pressure

Structured & adaptable

Job description

Join our award-winning team as a Delivery Manager

Location: Nottingham / Hybrid
Contract: Permanent - Full-time
Salary: £30,000 - £35,000
Are you the person who likes knowing where everything stands, what needs to happen next, and how to keep people moving in the same direction?

webdna is looking for an organised, pragmatic and people-focused Delivery Manager to help us deliver brilliant work for our clients. You'll be someone who can see the bigger picture while keeping an eye on the details, spot potential problems before they become bigger ones, and find a sensible way forward when plans change.

You might already be a Delivery Manager, Project Manager or Account Manager, or you may be coming from another fast-moving role where you've had to coordinate people, priorities, budgets and deadlines. What matters most is how you approach the work.

It's a varied role. One day you might be planning a new website project with a client, the next working with developers to unblock a tricky piece of delivery, reviewing budgets and timings, or helping a team work through competing priorities. You'll be the person who keeps things moving while making sure clients and the team know what's happening and what comes next.

You'll work closely with our delivery, development, design and marketing teams, with the support of our Head of Delivery and other Delivery Managers around you.

About us

webdna is an award-winning creative, marketing and digital development agency based in Nottingham. We create effective digital experiences and marketing campaigns for organisations across a wide range of sectors.

We are one of the world's leading Craft CMS agencies and have been recognised as European Craft CMS Agency of the Year, UK Craft CMS Agency of the Year and one of Campaign's Best Places to Work in the UK. We're proud of the work we create, but just as proud of the friendly, supportive and down-to-earth team behind it.

What you'll do

You'll take ownership of projects from the first conversation through to launch and review, making sure everyone understands what we're trying to achieve, what needs to happen next and who is responsible for making it happen.

• Plan and manage projects, defining clear scopes, goals, milestones, timings and responsibilities
• Keep projects moving, coordinating people, tasks and resources and following up when something needs attention
• Build strong relationships with clients, acting as their main point of contact throughout a project
• Lead project meetings, making sure conversations result in clear decisions, actions and next steps
• Keep a close eye on budgets, forecasts, timings and risks, spotting potential problems early and finding practical ways to address them
• Maintain clear, useful project documentation, including plans, status updates and risk registers
• Keep clients and the wider team informed, particularly when priorities, timings or requirements change
• Work closely with developers, designers, marketers and other Delivery Managers to remove blockers and help people do their best work
• Support QA and UAT to make sure what we deliver meets both client expectations and our own standards
• Know when you can make a decision and keep things moving, and when something needs input or sign-off from the Head of Delivery
• Build positive relationships with external suppliers and partners where they're involved in delivery
• Get to know our clients and their businesses, spotting opportunities where we could help them further
• Look for ways to improve how we plan, communicate and deliver work, rather than simply following a process because that's how it's always been done

You won't be doing all of this alone. You'll have the Head of Delivery and other Delivery Managers alongside you, as well as a wider team who are just as invested in getting things right.

What we're looking for

Experience in project or delivery management would be useful, but we're more interested in whether you have the skills and approach needed to do the job well.

• Organised: you can manage several projects and priorities without losing sight of the detail
• Pragmatic: you focus on what will work, make sensible decisions and find ways to keep things moving
• A clear communicator: you can talk comfortably with clients, developers and senior stakeholders and adapt your approach for different people
• A problem solver: when something threatens a deadline or budget, you don't just flag the problem, you help work out what we can do about it
• Proactive: you take ownership, follow things through and don't wait for someone else to tell you what needs to happen next
• Commercially aware: you understand the importance of budgets, resourcing and making good decisions with the time and money available
• People-focused: you enjoy bringing people together and know that good delivery is as much about relationships and communication as it is about plans and processes
• Calm under pressure: you can deal with changing priorities and competing demands while keeping clients and colleagues informed
• Structured but adaptable: you value good planning and documentation, but you also know when the plan needs to change

Why webdna?

• A genuinely varied role where you'll have real ownership and the opportunity to make a difference
• A supportive delivery team who will work with you, not simply hand you a list of projects and leave you to it
• Interesting clients and projects across a wide range of sectors
• The opportunity to work closely with talented people across development, design and marketing
• Flexible working and a strong focus on wellbeing and work-life balance
• Private medical insurance, professional development support and a wide-ranging benefits package
• An award-winning agency culture that is friendly, ambitious and always evolving

Ready to join us?

If this sounds like you, we'd love to hear from you. You don't need to tick every box or have held this exact job title before.

Alongside your CV, please send us a short response to these three questions:

• What interests you about this role?
• Which of the qualities we're looking for best describes you, and can you share an example?
• Tell us about a time you had to manage competing priorities with limited time or resources. How did you decide what needs to happen first?

We're not looking for a polished AI-generated response; we genuinely want to hear from you, in your own words, and get a feel for how you think and what you would bring to the team.

No recruiters or recruitment agencies, please.