Delivery Manager

NHS; Newcastle upon Tyne; On-site; GBP 46,000 - 53,000; Full time

Job summary

An innovative opportunity has arisen for a Delivery Manager at the NHS Business Services Authority, where you'll lead agile methodology practices to deliver essential products and services. You will work collaboratively with multidisciplinary teams to enhance our digital, data, and technology objectives and ensure efficient delivery processes while nurturing a culture of continuous improvement.

Benefits

27 days leave plus 8 bank holidays

Flexible working hours

Hybrid working model

Career development opportunities

Excellent pension scheme

NHS Car lease scheme

Access to a wide range of benefits and discounts

Qualifications

• Experience in Delivery Manager or Scrum Master role in an agile environment.
• Experience in facilitation of agile ceremonies.
• Experience in managing delivery finances.

Responsibilities

• Lead multidisciplinary scrum teams for product delivery.
• Facilitate agile ceremonies and remove blockers.
• Track progress and manage resources effectively.

Skills

Team leadership

Planning and organization

Communication with stakeholders

Identifying opportunities for improvement

Education

Degree or significant relevant experience in Agile

Recognized Agile methodology qualification

Tools

Scrum

PRINCE 2

PMP

Job description

Job summary

Are you a dynamic and experienced Delivery Manager with a passion for agile methodologies? Do you thrive in a fast-paced, innovative environment and enjoy leading multidisciplinary teams? If so, the NHS Business Services Authority (NHSBSA) has an exciting opportunity for you. We are looking for a Delivery Manager to join our Digital, Data and Technology (DDaT) Directorate, where you will play a pivotal role in delivering products and services that meet the needs of our users.

As a Delivery Manager, you will provide day-to-day management of the Delivery Team(s), creating an environment that enables the team to deliver at pace in line with GDS and NHSBSA standards. You will work closely with the Product Owner and Lead Delivery Manager to guide the team, track progress, and remove blockers. This is a fantastic opportunity for someone who is passionate about creating efficient, self-organising teams and building effective working relationships across customers and stakeholders.

Please note that we may close the advert due to high volume of applications.

What do we offer?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Flexi timeo Hybrid working modelo Career developmento Active wellbeing and inclusion networkso Excellent pensiono NHS Car lease schemeo Access to a wide range of benefits and high street discounts!

Main duties of the job

As an experienced Agile Delivery Manager, you'll be accountable for the effective, cross-functional delivery of products using agile techniques. You'll manage multidisciplinary Delivery team(s) to achieve planned outcomes, empower the team to self-organise effectively, integrate efficiently with other delivery teams, and be accountable for governance within the team.

You'll set a good, sustainable delivery pace, resolve conflict and encourage collaboration, apply good agile delivery practice to plan, track progress and manage blockers and resources, and lead on financial management, scope management and stakeholder management.

At the NHS Business Services Authority, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected.

Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you. We're people connected to care.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.

As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Details Date posted

29 May 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year

Contract

Permanent

Working pattern

Full-time

Reference number

914-BSA7224941

Job locations

Stella House

Goldcrest way, Newburn Riverside

Newcastle Upon Tyne

NE15 8NY

Job description Job responsibilities

In this role, you are accountable for

• Provide leadership of multidisciplinary scrum team/s
• Delivery of products in-line with project and sprint goals
• Developing and maintaining motivated and self-organising teams
• Delivery team inductions and kick-off
• Facilitation of Ceremonies daily stand-up, retrospective, sprint review, sprint planning and backlog refinement
• Identify blockers and help the team overcome them
• Management of Delivery Team worries / concerns and escalation, if appropriate
• Ensuring budget is in place and on track
• Tracking and reporting of progress
• On-going review of resource requirements
• Developing a proactive relationship with line manager and Programme Manager
• Participation in Delivery Manager Community and sharing of learning
• On-going learning, personal and professional development and the development of the Portfolio function as a whole

In addition to the above accountabilities, as post holder you are expected to1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.

Working relationships

Responsible to: Lead Delivery Manager

Key relationships and connections

Service Managers, Lead Digital Delivery Managers, Delivery Managers, Product Owners

Digital Governance Team

Senior Managers throughout the NHSBSA

Internal and external service stakeholders

Professional networks

Job description Job responsibilities

In this role, you are accountable for

• Provide leadership of multidisciplinary scrum team/s
• Delivery of products in-line with project and sprint goals
• Developing and maintaining motivated and self-organising teams
• Delivery team inductions and kick-off
• Facilitation of Ceremonies daily stand-up, retrospective, sprint review, sprint planning and backlog refinement
• Identify blockers and help the team overcome them
• Management of Delivery Team worries / concerns and escalation, if appropriate
• Ensuring budget is in place and on track
• Tracking and reporting of progress
• On-going review of resource requirements
• Developing a proactive relationship with line manager and Programme Manager
• Participation in Delivery Manager Community and sharing of learning
• On-going learning, personal and professional development and the development of the Portfolio function as a whole

In addition to the above accountabilities, as post holder you are expected to1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.

Working relationships

Responsible to: Lead Delivery Manager

Key relationships and connections

Service Managers, Lead Digital Delivery Managers, Delivery Managers, Product Owners

Digital Governance Team

Senior Managers throughout the NHSBSA

Internal and external service stakeholders

Professional networks

Person Specification Personal Qualities, Knowledge and Skills Essential

• Team leadership
• Planning and organisation skills
• Communicating with stakeholders at all levels
• Identifying opportunities for improvement

Experience Essential

• Experience in a Delivery Manager or Scrum Master role or a Project Manager in an agile delivery environment.
• Facilitation of agile ceremonies.
• Management and tracking of delivery finances.
• Tracking and reporting team progress.
• Application of appropriate levels of governance to deliver teams.
• Risk management and removal of blockers.

Desirable

• Experience in a Delivery Manager or Scrum Master Role within Government
• Experience of working to and meeting Government Digital Service Standards

Qualifications Essential

• Degree or significant relevant experience working in an Agile delivery environment
• An appropriate recognised Agile methodology qualification

Desirable

• Scrum Practitioner
• Project Management qualification such as PRINCE 2, PMP

Person Specification Personal Qualities, Knowledge and Skills Essential

• Team leadership
• Planning and organisation skills
• Communicating with stakeholders at all levels
• Identifying opportunities for improvement

Experience Essential

• Experience in a Delivery Manager or Scrum Master role or a Project Manager in an agile delivery environment.
• Facilitation of agile ceremonies.
• Management and tracking of delivery finances.
• Tracking and reporting team progress.
• Application of appropriate levels of governance to deliver teams.
• Risk management and removal of blockers.

Desirable

• Experience in a Delivery Manager or Scrum Master Role within Government
• Experience of working to and meeting Government Digital Service Standards

Qualifications Essential

• Degree or significant relevant experience working in an Agile delivery environment
• An appropriate recognised Agile methodology qualification

Desirable

• Scrum Practitioner
• Project Management qualification such as PRINCE 2, PMP

Employer details Employer name

NHS Business Services Authority

Address

Stella House

Goldcrest way, Newburn Riverside

Newcastle Upon Tyne

NE15 8NY

Employer's website

https://careers.nhsbsa.nhs.uk/ (Opens in a new tab)

Employer details Employer name

NHS Business Services Authority

Address

Stella House

Goldcrest way, Newburn Riverside

Newcastle Upon Tyne

NE15 8NY

Employer's website

https://careers.nhsbsa.nhs.uk/ (Opens in a new tab)