Delivery Manager

Digital Waffle; Birmingham; On-site; GBP 70,000 - 110,000; Full time

Job summary

Digital Waffle is seeking a Senior Agile Delivery Manager to oversee end-to-end delivery across several product areas, aligning execution with strategic goals and the Product Operating Model. You will mentor teams, manage scope, timelines and budgets, and report progress to senior leadership.

You will coordinate multiple squads, drive data-driven reporting on cycle time and throughput, engage with product and technology leadership on roadmaps, and raise delivery standards across a maturing tech

Qualifications

• Extensive experience delivering multi-team technology programmes.
• Strong understanding of Agile/Scrum and product delivery.
• Proven ability to coach high-performing teams.
• Comfortable managing scope, budgets and risks.
• Experience reporting metrics to senior leadership.
• Familiar with Jira/Confluence and data dashboards.

Responsibilities

• Own end-to-end delivery across product areas, managing scope, timelines and risks.
• Coach teams in Agile practices and drive continuous improvement.
• Coordinate multiple squads, manage dependencies and quarterly planning.
• Provide clear, data-driven delivery reporting with cycle time and throughput metrics.
• Influence senior stakeholders and align delivery with roadmaps.
• Collaborate with Product & Technology leadership to improve delivery standards.

Skills

Agile delivery

Stakeholder management

Data-driven reporting

Forecasting

Team coaching

Tools

Jira

Confluence

Job description

A well-established ecommerce retailer is hiring a Senior Agile Delivery Manager to operate across multiple teams and initiatives, setting the standard for delivery as the business matures its Product Operating Model.

This is not a squad-level facilitator role. You'll take end-to-end accountability for delivery across one or more product areas, coaching teams on Agile while owning the harder edges of project delivery: scope, timelines, budget, dependencies and reporting up to leadership. Being genuinely strong across both disciplines is central to this role. Candidates who lean too heavily on ceremony without owning outcomes, or who run projects without embedding Agile ways of working, won't be the right fit.

What you'll be doing:

• Own end-to-end delivery across product areas, managing scope, timelines, budgets and risks.
• Coach teams in Agile practices, building accountable, high-performing teams focused on continuous improvement.
• Coordinate multiple squads, managing dependencies, priorities and quarterly planning.
• Provide clear, data-driven delivery reporting, tracking metrics such as cycle time, throughput and predictability.
• Act as a senior stakeholder across Technology and the wider business, influencing decisions and managing expectations.
• Work with Product & Technology leadership on roadmaps and improve delivery standards and ways of working.

What you'll need:

• Strong experience across project delivery and Agile/Scrum, managing scope, timelines, budgets and risks.
• Proven track record delivering complex, multi-team technology and business programmes.
• Pragmatic Agile leader with experience coaching high-performing teams and driving accountability.
• Confident managing senior stakeholders, competing priorities and delivery expectations.
• Skilled in planning, forecasting and data-driven reporting, with a focus on commercial value and outcomes.
• Proficient in Jira and Confluence, with a proactive, outcome-focused approach to driving change.

Nice to have:

• Domain experience in ecommerce, retail or logistics
• Exposure to businesses transitioning away from project/waterfall delivery towards a Product Operating Model
• Recognised Agile or delivery certifications (e.g. Scrum, SAFe, PMP, Prince2)

This role would suit a senior delivery leader who is genuinely fluent in both project delivery and Agile, and who wants scope to shape how delivery operates across a maturing technology function.