Digital Delivery Lead

Primark; Reading; On-site; GBP 83,000 - 120,000; Full time

Job summary

Primark is seeking an experienced Digital Delivery Lead to drive technology initiatives across a key retail platform in a large-scale international retail environment. The role requires delivering complex programmes with multiple stakeholders, coordinating cross-functional teams, and ensuring governance, risk management, and on-time delivery.

You will engage Product Owners, Architects, and senior leaders to deliver business outcomes across Digital, Supply Chain, Planning & Trading, and Store

Qualifications

• 5+ years' experience in delivery management or programme delivery.
• Experience delivering technology solutions in retail contexts.
• Strong stakeholder management at senior levels.
• Knowledge of Agile, Scrum, Waterfall, or other delivery methodologies.

Responsibilities

• Lead end-to-end delivery across a digital and customer technology platform.
• Prioritise demand from multiple projects and product teams.
• Coordinate internal teams, external suppliers, and stakeholders to deliver.
• Ensure planning, governance, risk management, and execution.
• Build relationships with Product Owners, Architects, and business leaders.
• Manage supplier performance in a multi-vendor environment.
• Foster collaboration to overcome challenges and achieve programme objectives.

Skills

Delivery Management

Stakeholder Management

Agile

Multi-team Coordination

Retail Technology

Supplier Management

Job description

Contract Type: Inside IR35 Day Rate

We're looking for an experienced Digital Delivery Lead to drive the successful delivery of technology initiatives across a key retail platform within a large-scale international retail environment.

This role is ideal for a delivery professional with strong experience leading complex technology programmes, managing multiple stakeholders, and coordinating cross-functional teams to deliver high-quality business outcomes.

What You'll Be Doing

• Lead end-to-end delivery across a key Digital & Customer Technology platform.
• Manage and prioritise demand from multiple projects and product teams.
• Drive delivery across internal teams, external suppliers, and business stakeholders.
• Ensure successful planning, governance, risk management, and execution of technology initiatives.
• Build strong relationships with Product Owners, Architects, Technology Leaders, and business stakeholders.
• Manage supplier performance and delivery in a multi-vendor environment.
• Facilitate collaboration across teams to overcome challenges and achieve programme objectives.

What We're Looking For

• 5+ years' experience in Delivery Management, Programme Delivery, or Project Delivery roles.
• Proven track record delivering technology solutions in complex, cross-functional environments.
• Experience within retail technology and an understanding of retail systems and processes.
• Strong knowledge of Agile, Scrum, Waterfall, or other delivery methodologies.
• Experience managing third-party suppliers and multi-vendor delivery environments.
• Excellent stakeholder management and influencing skills, including engagement at Head of and senior leadership level.
• Strong planning, facilitation, communication, and problem-solving capabilities.
• Ability to lead through influence and coordinate diverse teams to deliver business outcomes.
• Delivery experience across retail domains such as Digital, Supply Chain, Planning & Trading, Sourcing & ESG, or Store Operations.
• Professional certifications including PMP, PRINCE2, APM, Scrum Master, or SAFe.

This is an exciting opportunity to join a growing global retailer and play a key role in delivering technology solutions that support millions of customers and colleagues across multiple markets.