Delivery Leader Voids

Southampton City Council; Southampton; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Pension - excellent local government

Generous holiday entitlement

Flexible working options

Training and development

Health and wellbeing support

Armed Forces Covenant

Job summary

Southampton City Council is seeking an experienced manager for its Busy Voids team to oversee refurbishment of over 1,000 council-owned empty properties per year across the city. You will lead a multi-disciplinary trade team, manage diaries, visit tenants, and handle queries with a strong focus on health and safety and quality standards.

The successful candidate will drive budgets, KPI performance, and end-to-end void processes, working with stakeholders and other departments to meet deadlines

Qualifications

• Experience and working knowledge of CDM, HHSRS, Awaab’s Law and Health and Safety regulations.
• Full UK driving licence and willingness to undergo DBS check.
• Flexible approach to meet changing needs and deadlines.
• Excellent communication and customer focus.

Responsibilities

• Lead a trade team from different disciplines.
• Oversee trade diaries and contractor management.
• Visit tenants and respond to queries via phone, email, and in person.
• Investigate complaints from stakeholders including Councillors, MPs and Ombudsman.
• Manage health, safety and welfare of staff and customers.
• Oversee void refurbishments and budgets, forecasts, and expenditure reports.
• Ensure KPI delivery and end-to-end void process.

Skills

People management

Analytical skills

Stakeholder liaison

Customer service

Time management

IT literacy

Education

Management qualification in construction/housing/property maintenance

Job description

About you:

You will be a confident and experienced manager within the built environment and will be required to undertake a management role in our busy Voids team. The successful candidate will be responsible for a trade team within our Housing Works Service that carry out refurbishment to over 1,000 council owned empty properties per annum throughout our estates across the city. You will need well developed analytical skills and evidence of positive people management, including the ability to build relationships with stakeholders. This is estate based so successful candidate must be able to work in Southampton on a daily basis.

About the role:

Your duties will include;

• Managing a team of trades from different disciplines
• Overseeing the management of Trade diaries
• Visiting tenants and dealing with telephone, face to face and email queries
• Investigate complaints including those from Councillors, MPs and Ombudsman
• Supporting the other managers within the service
• Managing the health, safety and welfare of staff and customers
• Managing minor and major void refurbishments
• Accountable for managing budgets, forecasting and compiling expenditure reports
• Accountable for managing void turnaround times, contractors and staff performance including KPI’s
• Dealing with day-to-day matters, contract management / management of sub-contractors whilst working in conjunction with other teams and departments in order to meet deadlines
• Quality control / quality assurance checks and carrying out site-based inspections and reporting
• Supporting/working with fellow Void Managers and other Managers across the Council

• Leading and co-ordinating the end-to-end void process
• Providing practical leadership and guidance

Essential requirements

Experience and a working knowledge of CDM, HHSRS, Awaab’s Law and applicable Health and Safety regulations is a must. You will also have a relevant management qualification in construction, housing or property maintenance (for example NVQ, HNC/HND, CIOB, RICS or similar) or equivalent professional experience, with willingness to continue developing professional competence where required.

The successful applicant must have a full UK driving licence and will be required to undergo a DBS check.

As the work is varied a flexible approach is required to meet changing needs and tight deadlines. Excellent customer service skills, enthusiasm, and a ‘can do’ attitude is essential as you’ll be our ambassador when speaking to customers and suppliers. You will liaise with stakeholders, peers and colleagues on a daily basis so communication and customer focus will be essential to the role. Organisational, customer service, time management and high level of competency in using IT systems are key to this role. You will need to be able to remain calm and unflustered when working under pressure and/or faced with confrontation.

About us:

We are committed to being a Child and Resident Friendly City where people are proud to live and work and where you can make a significant difference to our local communities. We want Southampton to be a modern city, amongst the best places to grow up, live and work in and we are committed to tackling inequality and to creating a city that is greener, fairer and healthier.

About Southampton:

• Our city is easy to travel around on foot, bike and public transport
• We have a fantastic range of retail outlets, restaurants, bars, cinemas and theatres.
• Our City has award-winning parks and open spaces with the New Forest National Park and beautiful beaches on our doorstep
• We have one of the major ports in the UK operating 364 days a year.

Why work for us:

You can be confident of a rewarding career, with a competitive salary, job security and a wide range of employee benefits including generous annual leave and career progression opportunities in return for your dedication to bettering the lives of Southampton’s residents.

Here at SCC we have a range of different benefits, a few examples can be found below.

• Excellent local government pension with 15.2% employer contribution
• Generous holiday 25–34 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

Join us and help build a city that is greener, fairer and healthier — while developing a highly rewarding career.

Contact details for informal discussion:

If you need more information or wish to discuss this position, please contact Debbie Low, Team Manager at [e-mail], 023 8083 3458

Recruitment contact details:

Email: [e-mail] Tel: [phone] For more information about SCC please visit Southampton City Council