Delivery Lead, Digital Construction & Information

Architecture Social

Chelmsford

Hybrid

GBP 63,000 - 77,000

Full time

6 days ago

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Job summary

Architecture Social Limited in Chelmsford is seeking a Head of Operations to lead the Delivery team within a fast-growing digital construction and information management business. You will oversee portfolio delivery, KPI reporting, and stakeholder engagement, while shaping processes, team development and commercial performance.

Hybrid role with 3 days in the Chelmsford office; £70,000 salary plus a 20% discretionary bonus.

Qualifications

Experience leading a multi-disciplinary delivery, operations or project team, including managing managers.
Strong background in construction or the built environment, information management, handover, O&M, BIM or digital construction.
Track record of delivering a portfolio of concurrent projects on time, to quality and on budget.
Commercial acumen, including budgets, forecasting and margin management.
Experience designing and embedding processes, KPIs and management reporting.
Strong people leadership, including coaching, performance management and recruitment.
Confidence and credibility with senior clients, plus excellent written and verbal communication.
Working knowledge of ISO 19650 and information requirements (EIR, AIR, MIDP/TIDP).
Strong systems skills, and comfort with CDEs and reporting tools such as Excel and Power BI.
Experience in a SaaS or technology-enabled services business, working alongside Product and Development teams.
Experience scaling a team through a period of growth.
Knowledge of COBie, the Golden Thread, the Building Safety Act or ISO 55001.
Experience delivering for public sector or defence clients.
A forward-thinking approach to AI-enabled tools and emerging technology.
A relevant degree or professional membership (CIOB, APM, RICS or CIBSE).

Responsibilities

Own the delivery portfolio across all live projects, with clear visibility of status, risk, resourcing and financial performance
Run weekly portfolio reviews with Senior PMs and PMs, covering prioritisation and escalation
Set and report delivery KPIs to the Operations Director and senior leadership. These include on-time handover, first-time acceptance, utilisation, margin and client satisfaction
Make sure projects follow ISO 19650 principles, EIR/AIR and the MIDP/TIDP
Step in to recover at-risk projects, and control scope creep so that variations are captured, agreed and charged
Own capacity planning across the team and anticipate peaks from the sales pipeline
Review new work at quote stage for deliverability and margin, and make sure handover from sale to delivery goes smoothly
Build the business case for new hires and lead recruitment and onboarding for delivery roles
Line manage the Senior Project Managers and senior team leads, and lead the wider team through them
Own performance management, including objectives, probation and development reviews
Build clear career paths, such as Information Controller to Senior Information Controller to Project Manager, with training plans to support them
Create a positive, accountable culture across a hybrid team, with real attention to wellbeing and retention
Be accountable for delivery's financial performance: budgets, forecasting, margin and invoicing milestones, working closely with Finance
Find and deliver efficiency improvements that protect and grow margin
Own and continually improve delivery processes, templates, quality checks and standards
Feed delivery insight into the product roadmap, and lead the responsible adoption of AI, automation and new tools
Make sure the team complies with policies on quality, information security, GDPR, and health and safety
Act as the senior delivery contact for key clients and support account growth
Represent Delivery at leadership level alongside Sales, Product, Development, Finance and Asset Intelligence