Delivery Lead, Communications & Content Ops

Oliver Agency; Greater London; On-site; GBP 40,000 - 56,000; Full time

Job summary

OLIVER in the UK seeks an Assistant Communications Delivery Manager to translate content into technical specs and briefs, coordinating end-to-end delivery across email, print, and digital channels. You will manage testing cycles, QA checks, and audit trails, while maintaining an up-to-date communications inventory and driving process improvements within a multidisciplinary squad.

You will work with internal teams and external partners to ensure accuracy, timeliness and accessibility, including

Qualifications

• Experience in a delivery-focused role in Operations, Change Management, Marketing, CRM or Digital, where accurate and timely implementation is essential.
• Strong channel knowledge across owned communications, including email, print and digital messaging, with an understanding of the implementation processes and controls required to deliver them.
• Excellent attention to detail: a methodical approach to proofreading specifications, proofs, test outputs and live communications, with the ability to identify and resolve discrepancies before they reach the customer.
• Technical aptitude: the ability to understand communications-related IT systems and data, including tools such as Jira and Confluence, and translate business requirements into clear technical specifications.
• Strong project management and organisational skills: the ability to manage multiple projects, delivery runways, dependencies and deadlines simultaneously in a fast-paced environment.

Responsibilities

• Translate approved content into channel-appropriate technical specifications and delivery briefs, ensuring requirements are clear, complete and ready for implementation across email, print, digital messaging and PDF channels.
• Manage end-to-end implementation, coordinating with internal delivery teams and external third parties to build, schedule and deploy communications across all in-scope platforms.
• Oversee testing and quality cycles: manage print proofs, test outputs and query logs, resolving issues promptly and maintaining a clear audit trail of decisions and changes.
• Carry out final quality assurance checks to confirm that live communications are accurate, consistent with the approved version and deliver the intended customer outcome, escalating and resolving any discrepancies identified.
• Maintain the communications inventory, keeping records accurate, current and auditable following each live deployment.
• Deliver accessible PDFs: manage content through PDF creation and update, coordinate web-accessibility testing and provide clear briefs to authors to enable timely publication.
• Partner with stakeholders and third parties to identify and implement process improvements, simplifying delivery workflows, improving specification documents and reducing risk in legacy systems.
• Work as part of a multidisciplinary squad to plan and deliver communications that serve different customer segments and support positive customer outcomes.
• Build and maintain trusted delivery relationships with content colleagues, digital authors, agencies, suppliers and internal teams, supporting clear hand-offs, shared accountability and consistent quality.
• Contribute to the Centre of Excellence by sharing knowledge, upholding high standards and helping develop consistent approaches to customer communications delivery.
• Report to the Communications Delivery Manager, escalating risks and issues clearly and maintaining shared visibility across active delivery workstreams.

Skills

Delivery management

Channel knowledge

Proofreading

Jira

Confluence

Project management

Stakeholder management

AI workflows

Risk & governance

Cross-functional collaboration

Tools

Jira

Confluence

Job description

OLIVER in the UK seeks an Assistant Communications Delivery Manager to translate content into technical specs and briefs, coordinating end-to-end delivery across email, print, and digital channels. You will manage testing cycles, QA checks, and audit trails, while maintaining an up-to-date communications inventory and driving process improvements within a multidisciplinary squad.

You will work with internal teams and external partners to ensure accuracy, timeliness and accessibility, including