Delivery Lead, Associate Management — Hybrid Role

AQA Education; Guildford; Híbrido; GBP 37.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free on-site parking

Descripción de la vacante

AQA in Guildford is seeking an Associate Management Delivery Lead to shape delivery of exam operations. You’ll lead and coach a team of administrators, manage examiner resources, use data to forecast demand and plan contingencies, and collaborate across Recruitment and other teams to ensure the right people are available when needed.

You'll build relationships with senior examiners and stakeholders, own resourcing milestones, and drive continuous improvements in quality and compliance, ensuring

Formación

• Experience in a senior or supervisory role with coaching and escalations.
• Experience working with data, systems and spreadsheets to monitor risks.
• Strong organisation and prioritisation skills to manage deadlines.
• Customer and stakeholder management across teams and senior stakeholders.
• Curious, improvement-focused approach to simplify processes.

Responsabilidades

• Own operational resourcing for a portfolio of subjects, ensuring delivery against milestones.
• Lead and coach a team of administrators across your portfolio.
• Use data and management information to monitor resourcing and risks.
• Collaborate with Recruitment to ensure suitable associate resource.
• Build relationships with senior examiners and provide updates.
• Escalate issues and drive improvements to processes and ways of working.
• Maintain high standards of quality and compliance.
• Lead your team to deliver a positive examiner experience.

Conocimientos

Leadership

Data analysis

Stakeholder management

Organisation

Problem solving

Herramientas

Excel

Descripción del empleo

AQA in Guildford is seeking an Associate Management Delivery Lead to shape delivery of exam operations. You’ll lead and coach a team of administrators, manage examiner resources, use data to forecast demand and plan contingencies, and collaborate across Recruitment and other teams to ensure the right people are available when needed.

You'll build relationships with senior examiners and stakeholders, own resourcing milestones, and drive continuous improvements in quality and compliance, ensuring