Customer Service Advisor - Fast-Paced Growth & Benefits

DPD UK; Eastleigh; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Holiday trading

Maternity/paternity package

Life insurance (4x salary)

Onsite parking

Health kiosks

Retail discounts

Milestone days off

Eye test support

Job summary

DPD UK in Croydon is seeking a proactive customer services adviser to help customers with the collection or delivery of parcels. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, provide updates, and take ownership of resolving enquiries while delivering a world class service.

This full-time role is Monday to Friday, 08:30 to 17:00, with occasional Saturdays (1 in 4).

Qualifications

• Experience in a fast paced customer service environment.
• Strong communication skills with confident telephone manner.
• Polite and professional at all times with willingness to go the extra mile.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• Demonstrate self-motivation and initiative to problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Responsibilities

• Answer queries about delivery status and provide Proof of Delivery (POD).
• Conduct thorough investigations for missing parcels and resolve delivery disputes.
• Promote company products and services to new and existing customers.

Skills

Customer service

Communication

Rapport building

Polite and professional

MS Office

Problem solving

DPD DNA values

Tools

MS Office

Job description

DPD UK in Croydon is seeking a proactive customer services adviser to help customers with the collection or delivery of parcels. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, provide updates, and take ownership of resolving enquiries while delivering a world class service.

This full-time role is Monday to Friday, 08:30 to 17:00, with occasional Saturdays (1 in 4).