Delivery Engineer: Unblock Implementations & Integrations

sedna investimenti immobiliari; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

Sedna is seeking a highly capable Delivery Engineer within the Delivery team to unblock technical roadblocks for eight Delivery Managers, doing hands-on config, tagging, integrations and scripting to speed time-to-live.

You will sit inside Delivery, report to the Head of Delivery, measure outcomes by launches speed, align incentives with value delivery, and collaborate with Customer Success and Engineering to resolve complex issues.

Responsibilities

• Unblock the Delivery team's technical roadblocks
• Get hands on the build directly: workflows, mailboxes, key settings, category and job tags, auto‑taggers, and the scripts or API calls needed to make a semi‑custom solution actually work in practice.
• Hold the escalation boundary. Decide what can be solved inside Delivery versus what is genuinely a Product or Engineering issue – and when it is the latter, package it so it is specified, reproducible and immediately actionable, minimising the back‑and‑forth.
• Turn recurring roadblocks into reusable assets – playbooks, templates, tooling, snippets – so the same problem never stops a Delivery Manager twice.
• Level up the team's technical skillset. As Delivery verticalises, you help diversify the skills on the team so that more can be handled in‑house over time.
• Feed recurring patterns back to Product and Engineering so root causes are fixed at source rather than re‑solved on every account.
• Support post‑signature solution design and configuration for new customers across Email and VMS – translating signed scope into a working build alongside the Delivery Manager who owns the account.
• Review live customers where a workflow isn’t delivering value – category tag overload, job tag pollution, sub‑voyage tagging, mis‑operated setups – and produce an implementable redesign the Delivery team can land.
• Run configuration reviews covering key settings, mailbox configuration and auto‑tagger logic; diagnose and resolve tagging issues raised as customer priorities.
• Act as the named technical contact for email, VMS, API and job‑reference integrations – gathering requirements, troubleshooting connections to third‑party chartering and voyage‑management systems, and writing specifications Engineering can build against.
• Step in front of the customer when a Delivery Manager needs technical backup – credible with both IT and operational stakeholders, including in difficult conversations.

Job description

Sedna is seeking a highly capable Delivery Engineer within the Delivery team to unblock technical roadblocks for eight Delivery Managers, doing hands-on config, tagging, integrations and scripting to speed time-to-live.

You will sit inside Delivery, report to the Head of Delivery, measure outcomes by launches speed, align incentives with value delivery, and collaborate with Customer Success and Engineering to resolve complex issues.