Delivery Controller

AM Global; Sunderland; On-site; GBP 32,000 - 45,000; Full time

Job summary

AM Global in Sunderland is seeking an experienced logistics and accounts specialist to manage end-to-end responsibilities for allocated accounts and ensure strong customer and supplier relationships.

You will oversee the supply chain from supplier to customers, monitor service levels, and collaborate with Sales to identify growth opportunities while ensuring timely invoicing and inventory control.

Qualifications

• Experience in the automotive industry or global/international supply chain management.
• Experience in global or international logistics (or similar).
• Strong knowledge of MRP systems and customer service skills.
• Highly computer literate (Excel, Word, Outlook).
• Strong problem solving and ability to prioritise tasks.
• Ability to work with limited supervision and using own initiative to complete tasks.
• Good communication and interpersonal skills, dealing with people from different functional areas and cultures.
• Flexible and adaptable, able to work to tight deadlines.

Responsibilities

• End-to-end responsibility of all allocated accounts.
• Accountable for financial performance of allocated accounts, in line with commercial conditions.
• Responsible for financial analysis of assigned customer accounts.
• Manage the day-to-day requirements of assigned customers, suppliers and 3PLs.
• Point of contact for assigned customers, ensuring a consistent customer service approach and positive long term relationships.
• Effectively manage supply chain from supplier to assigned customers, in line with set criteria.
• Monitors service received to assigned customers – detailed in regular KPI reports.
• Identify commercial opportunities and collaborate with the Sales Team to grow the business.
• Ensure timely invoice issue and payment of assigned customers.
• Liaison with relevant warehouses for stock management and inventory control.
• Oversee Assistant Delivery Control duties in relation to allocated accounts.
• Mentor Assistant Delivery Controllers as appropriate.
• Any other reasonable duty requested by management, relevant to the role.

Skills

Customer service skills

Problem solving

Communication skills

Interpersonal skills

Automotive industry experience

Global / international logistics

MRP systems

Excel

Word

Outlook

Tools

MRP systems

Microsoft Excel

Microsoft Word

Outlook

Job description

Outline and Responsibilities:

• End-to-end responsibility of all allocated accounts


• Accountable for financial performance of allocated accounts, in line with commercial conditions.


• Responsible for financial analysis of assigned customer accounts


• Manage the day-to-day requirements of assigned customers, suppliers and 3PLs


• Point of contact for assigned customers, ensuring a consistent customer service approach and positive long term relationships.


• Effectively manage supply chain from supplier to assigned customers, in line with set criteria.


• Monitors service received to assigned customers – detailed in regular KPI reports.


• Identify commercial opportunities and collaborate with the Sales Team to grow the business.


• Ensure timely invoice issue and payment of assigned customers.


• Manage and report on inventory and quality issues together with 3PL and Quality Department.


• Building and maintaining relationships with customers, suppliers and 3PL providers.


• Control logistics; including arranging transport, storage, delivery and all associated administration between customers and suppliers.


• Assist with ongoing process reviews and identify and implement process improvement activities.


• Financial and logistics data recording and reporting.


• Liaison with relevant warehouses for stock management and inventory control.


• Oversee Assistant Delivery Control duties in relation to allocated accounts.


• Mentor Assistant Delivery Controllers as appropriate.


• Any other reasonable duty requested by management, relevant to the role.

Experience and Qualifications Required:

• Essential experience working within the automotive industry or global / international Supply chain management.


• Required experience in global or international Logistics (or similar)


• Good knowledge of MRP systems and customer service skills


• Very computer literate (incl. excel, word, outlook, etc)


• Good problem solving skills and an ability to prioritise tasks


• Ability to work with limited supervision and using own initiative to complete tasks


• Good communication and interpersonal skills, dealing with people from different functional areas and cultures


• Flexible and adaptable, able to work to tight deadlines

Assessed Competencies / Overall Meaning:

• Developing Others Level 1
  
  
  
  • Gives Short-Term, Task-Oriented Instruction
  
  
  
  


• Teamwork & Cooperation level 2
  
  
  
  • Expresses positive attitudes and expectations of a team or team member
  
  
  
  


• Achievement Orientation level 2
  
  
  
  • Creates own measures of excellence
  
  
  
  


• Customer Service level 2
  
  
  
  • Takes Personal Responsibility for Correcting Problems
  
  
  
  


• Organisational Commitment level 2
  
  
  
  • Develops loyalty
  
  
  
  


• Initiative level 1
  
  
  
  • Reacts to short-term opportunities or problems
  
  
  
  


• Concern for Order level 2
  
  
  
  • Monitors Own or Others’ Work for Order
  
  
  
  


• Analytical Thinking level 2
  
  
  
  • Sees Basic Relationships
  
  
  
  


• Conceptual Thinking level 1
  
  
  
  • Applies Basic Rules
  
  
  
  


• Information Seeking level 2
  
  
  
  • investigates
  
  
  
  


• Expertise level 2
  
  
  
  • Assembles latest and relevant information of own area of expertise
  
  
  
  


• Impact & influence level 2
  
  
  
  • Takes multiple actions to persuade
  
  
  
  


• Organisation Awareness level 2
  
  
  
  • Understands Informal Structure