Customer Collaborations Manager

Jobtailor; Cumbernauld; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Restaurant desk? Not provided

Job summary

Jobtailor in the United Kingdom seeks a proactive Demand Planning and Supply Chain Planner to manage assigned accounts. You will develop short-, medium-, and long-term forecasts to support the S&OP cycle and external service commitments.

Build collaborative relationships using CPFR to plan promotions and launches, monitor forecast accuracy and service metrics, and develop SLAs to align objectives and cost-saving opportunities.

Qualifications

• Degree in a numerical or science-based discipline, or equivalent experience.
• Experience in a demand or supply planning, analytical, account management, or relationship management role.
• Strong foundation in supply chain management principles, with strong working knowledge of S&OP processes and CPFR principles.
• High proficiency with Microsoft Excel and the Microsoft Office suite.
• Desirable: Experience using Oracle Fusion Demand Planning System or JDE business systems.
• Desirable: Experience writing SQL code.
• Desirable: Experience within the UK retail FMCG sector.
• Desirable: Experience using Google Workspace (G-Suite).

Responsibilities

• Act as the primary interface with customers’ supply chains for assigned accounts.
• Develop and maintain forecasts to support S&OP and external service commitments.
• Build collaborative customer relationships using CPFR principles to plan promotions and launches in a controlled, timely manner.
• Monitor and continuously improve service metrics including forecast accuracy, bias, perfect order, load fill, and CCFOT.
• Develop service level agreements to align shared objectives, optimise service, and identify cost-saving opportunities.
• Partner with Commercial, Supply Planning, Logistics, Warehouse, Production, Finance, Customer Support, and Marketing to manage delivery requirements and resolve key account supply chain queries.

Skills

Supply Chain Management

S&OP Processes

CPFR Principles

Microsoft Excel

Demand Planning

Forecasting

Analytical Skills

SQL Coding

Service Level Agreements

Relationship Management

Collaboration

FMCG Sector

Supply Chain Queries

Google Workspace

Education

Degree in numerical or science-based discipline

Tools

Oracle Fusion Demand Planning System

JDE Business Systems

Google Workspace

Job description

• Act as the primary interface with customers’ supply chains for assigned accounts.


• Develop and maintain short-, medium-, and long-term volume and value forecasts to support the internal S&OP cycle and external service commitments.


• Build collaborative customer relationships using CPFR principles to plan promotions and launches in a controlled, timely manner.


• Monitor and continuously improve service metrics including forecast accuracy, bias, perfect order, load fill, and CCFOT.


• Develop service level agreements to align shared objectives, optimise service, and identify cost-saving opportunities.


• Partner with Commercial, Supply Planning, Logistics, Warehouse, Production, Finance, Customer Support, and Marketing to manage delivery requirements and resolve key account supply chain queries.

Requirements

• Degree in a numerical or science-based discipline, or equivalent experience.


• Experience in a demand or supply planning, analytical, account management, or relationship management role.


• Strong foundation in supply chain management principles, with strong working knowledge of S&OP processes and CPFR principles.


• High proficiency with Microsoft Excel and the Microsoft Office suite.


• Desirable: Experience using Oracle Fusion Demand Planning System or JDE business systems.


• Desirable: Experience writing SQL code.


• Desirable: Experience within the UK retail FMCG sector.


• Desirable: Experience using Google Workspace (G-Suite).

Core Competencies

Demonstrates expertise in supply chain management, including demand planning and S&OP processes, while fostering collaborative customer relationships and optimizing service metrics. Proficient in analytical skills and tools to enhance forecasting accuracy and drive cost-saving initiatives.

Highest-signal resume keywords

• Supply Chain Management


• S&OP Processes


• CPFR Principles


• Microsoft Excel


• Demand Planning

ATS Optimization Keywords

Hard Skills

• Demand Planning


• Forecasting


• Analytical Skills


• SQL Coding


• Service Level Agreements

Soft Skills

• Relationship Management


• Collaboration

Industry Keywords

• FMCG Sector


• Supply Chain Queries


• Service Metrics


• Cost-Saving Opportunities

Tools & Technologies

• Oracle Fusion Demand Planning System


• JDE Business Systems


• Google Workspace