Delegated Authority Claims Manager

AIG; Croydon; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join an innovative firm as a Delegated Authority Claims Manager, where you will play a vital role in transforming claims management. This position offers the chance to oversee TPA performance, conduct detailed analyses, and collaborate with key stakeholders to enhance claims outcomes. With a strong emphasis on technical excellence and stakeholder engagement, you will contribute to an unparalleled global claims handling experience. Embrace the opportunity to grow your skills in a supportive environment that values collaboration and professional development, while making a significant impact in the insurance industry.

Benefits

Comprehensive benefits package

Health and wellbeing programs

Professional development opportunities

Employee Resource Groups (ERGs)

Inclusive culture initiatives

Qualifications

• Strong technical skills from an insurer or legal background.
• Expertise in Casualty claims and commercial LoBs.
• Ability to influence stakeholders at all levels.

Responsibilities

• Manage oversight of TPA performance and claims outcomes.
• Perform trend analysis of claims metrics to benchmark TPA performance.
• Ensure adherence to regulatory requirements and contractual obligations.

Skills

Technical and operational skills

Casualty EL/GL claims expertise

Excellent communication skills

Financial acumen

Analytical skills

Education

Degree in Insurance or related field

Professional qualifications in claims management

Tools

Microsoft Excel

Power BI

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Delegated Authority Claims Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims!

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

About the role

Reporting into the UK Head of Casualty claims, the role will be a key member of the management team and provide support to all claims LoB. The role will primarily be responsible for oversight and management of claims TPAs with delegated authority. This is a technical role supporting with oversight of TPAs post the ‘on-boarding’ process, to monitor the cost and outcomes of claims and identify opportunities for improvement or remediation. The role will work in close collaboration with the UK Head of Claims Operations, the Claims TPA Governance Manager and their respective governance and operations teams.

How you will create an impact

1. Management of the oversight of TPA with delegated claims authority, their performance, claims outcomes and adherence to contractual requirements
2. Analytical focused and detail orientated, perform regular trend analysis of the claims MI to measure and benchmark TPA performance and particularly claims outcomes
3. Support in the early detection of high value claims likely to breach the agreed delegated authority, monitoring of aggregates and adequacy of loss funds (including lapsed and ‘run-off’ accounts’)
4. Manage remediation of any exceptions and working closely with key stakeholders as appropriate
5. Full oversight of the claims bordereau processing activity performed by the global payment & processing teams
   • Including oversight of the BDX and financial reconciliation process to ensure there remains alignment between the claims bordereau, any applicable loss fund, reserves and claim payments
6. Provide key monthly claims metric reporting
7. Ensure adherence to regulatory requirements including, but not limited to, Consumer Duty, Operation Resilience and Business Continuity and working closely with key stakeholders
8. Full understanding of the TPA on-boarding process, due diligence & contractual requirements. On occasions support the on-boarding process.

What you’ll need to succeed

1. Strong technical and operational skills gained in an insurer or legal background
2. A technical expert in Casualty EL/GL claims, Motor and knowledge of one or more commercial LoBs advantageous
3. Excellent communication skills with the ability to influence stakeholders across all levels including senior management
4. Superior knowledge of Microsoft Excel & Power BI is essential
5. Strong financial acumen and intuition with the ability to handle large and complex issues / data

Ready to take the next step in your career? We'd love to hear from you!

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

CL - Claims AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd