Assistant Claims Manager - Property

XL CATLIN; London; Hybrid; GBP 45,000 - 85,000; Full time

Job summary

An established industry player is seeking an Assistant Claims Manager to lead a dynamic team in managing complex Property claims. This role offers the opportunity to oversee a diverse portfolio, ensuring high service standards and fostering a culture of continuous improvement. The ideal candidate will possess significant claims experience and strong leadership skills, driving proactive resolutions and collaboration with various stakeholders. With a hybrid working model, this position allows for flexibility while contributing to a forward-thinking environment that values innovation and excellence in claims management.

Qualifications

• Significant Property claims experience, preferably within UK, US, and Canada.
• Experience influencing and leading the Market.

Responsibilities

• Oversee direct reports and manage a portfolio of Property claims.
• Collaborate with claims leadership and maintain necessary reporting.

Skills

Influencing and Negotiation

Critical and Strategic Thinking

Communication

Organization

Continuous Improvement

Technical skills

Analytic Skills

Leadership

Data analysis

Change Management

Project management

Education

ACII or Bachelor’s degree

Job description

Job Description - Assistant Claims Manager - Property (12002206D20241105)

Job Number:

Assistant Claims Manager - Property (12002206D20241105)

DISCOVER your opportunity

London/Ipswich, UK

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

Our property claims team manage and resolve claims for our customers. They work closely together to bring claims to resolution through interaction and collaboration with the practice leader, underwriting team, brokers, clients, and experts on assigned accounts, taking ownership of critical issues relating to claims management.

This is a fantastic role supporting the Property Claims Manager in managing the UK & Lloyd’s Property claims portfolio and effectively overseeing direct report(s) over different locations.

You’ll lead direct report(s) to ensure technical and quality service levels are met. Manage workload and actively provide technical oversight and coaching. Drive files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. Ensure appropriate management and oversight of internal and external relationships with early identification of issues and proactive resolution.

In this role you will collaborate with claims leadership, claims handlers, underwriting counterparts, actuaries, claims legal, brokers, and clients as required. Maintain necessary reporting and controls as delegated by the Property Claims Manager. Drive a culture of continuous improvement and learning within the claims team and actively support short- and long-term improvement initiatives. Demonstrate AXA XL behaviours and values at all times.

You will be based in our London and/or Ipswich office and will be required to travel between locations. However, we have implemented our Smart Working initiative offering a hybrid way of working, combining both remote and office working.

What will your essential responsibilities include?

1. Oversee direct report(s) and their processes related to coverage analysis, investigation, evaluation, reserving, and resolution of a book of Property claims in accordance with established guidelines, service standards, and regulations to meet AXA XL technical and quality service levels.
2. Manage your own portfolio of claims and oversee those of your direct report(s), including trend identification and reporting, oversight of large losses and problem-solving key issues as well as providing individual claim oversight using a consultative approach, and directly handle highly complex/large loss files, as appropriate.
3. Provide qualitative and quantitative reporting to key stakeholders, particularly following large events. Ensure that the impact of such events is proactively monitored, overseen, and reported to stakeholders.
4. Ensure collaboration with Claims Manager and Practice leaders where appropriate to ensure consistent and effective handling of claims.
5. Assist the Claims Manager with the strategic relationship of brokers, clients, actuaries, Practice and underwriters relative to the portfolio, including presenting at new business/renewal pitches and client training seminars.
6. Manage a strategic relationship with brokers, coverholders, TPAs, and underwriters relative to the portfolio, including presenting at new business/renewal pitches and delegated authority training seminars.
7. Review, evaluate and manage external vendor relationships by portfolio.
8. Oversight of Enterprise Shared Services where required, including monitoring progress, providing advice and guidance to ensure high customer service levels are maintained.
9. Maintain necessary reporting and controls across the team and ensure the AXA XL Claim Alert process is followed. Drive a culture of continuous improvement and learning.
10. Work with Management, Claims Legal and handlers to identify and select appropriate counsel. Proactively manage litigation strategy on largest/complex claims and ensure local adherence to litigation management principles.
11. Manage workload and resource allocation across the direct report(s), considering expertise, claim complexity, workload, and other considerations.
12. Assist Claims Manager to project manage key initiatives within product line and execute within agreed timescales.
13. Participate in Extended Claims Leadership meetings, Underwriting meetings as well as on global strategic projects as required.

We’re looking for someone who has these abilities and skills:

Education

ACII or Bachelor’s degree desired but not essential.

Experience

1. Significant Property claims experience, preferably within UK, US, and Canada.
2. Significant knowledge and experience of delegated authority arrangements.
3. Working knowledge of Lloyd’s minimum standards, Lloyd’s regulations, and the subscription market.
4. Working knowledge of conduct risk requirements and how these impact claims handling.
5. Experience influencing and leading the Market.
6. Knowledge of legal entities and global claims handling in different jurisdictions, including a working knowledge of US claims.
7. Experience implementing new market initiatives and managing change.
8. Experience of managing a team.

Skills

1. Influencing and Negotiation - Ability to coach the team to achieve required results, managing internal and external relationships proactively.
2. Critical and Strategic Thinking - Ability to manage resources including team workload allocation and proactive management of vendor relationships.
3. Communication - Ability to convey information in a clear, concise way to team, senior management, and peers.
4. Organization - Ability to organize the team to ensure work is being done effectively and SLAs are being met.
5. Continuous Improvement - Ability to look for ways to improve day-to-day work of direct report(s) and the Property Team.
6. Technical skills - Capable of overseeing large losses within the team, including provision of authority, team mentoring, and reporting of trends.
7. Analytic Skills - Possesses excellent analytical skills and sound judgment.
8. Leadership - Role models by setting a high bar for performance, engagement, and commitment.
9. Data analysis - Confident using data to inform decision-making on the portfolio.
10. Change Management - Ability to implement change to achieve departmental strategy.
11. Project management - Ability to lead projects within own department as well as participation in global claims strategy projects.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

AXA XL is an Equal Opportunity Employer.

Location

GB-GB-London

Work Locations

GB London 20 Gracechurch Street London EC3V 0BG

Job Field

Claims

Schedule

Full-time

Job Type

Standard