Casualty Claims Manager

Liberty Specialty Markets; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Casualty Claims Manager to lead a dedicated team in the heart of London. This pivotal role involves managing a diverse portfolio of claims while ensuring compliance with regulatory standards and internal policies. You'll collaborate with various stakeholders, enhancing the team's profile through industry engagement and thought leadership. With a focus on career development and diversity, this position offers a unique opportunity to make a significant impact in a supportive and inclusive environment. Join us to drive excellence in claims management and contribute to our ongoing success.

Qualifications

• Extensive experience in Casualty lines within the London Market.
• Knowledge of law and insurance regulations across jurisdictions.

Responsibilities

• Proactively manage Casualty claims from notification to conclusion.
• Oversee a team of claims professionals and ensure compliance with standards.

Skills

Claims Handling

Negotiation Skills

Analytical Skills

Decision-Making

Communication Skills

Organizational Skills

Interpersonal Skills

Market Loss Trends Monitoring

Education

Degree or GCSEs

A Levels or ACII qualification

Job description

Country: United Kingdom of Great Britain and Northern Ireland

Creation Date: 09-May-2025

Employment Type: Permanent, Full-time

Ref #: 1234571589

Description & Requirements

Role Title: Casualty Claims Manager

Department: Claims

Team: Casualty

Location: London

Type: Permanent

About the Role:

• Seeking a dynamic, knowledgeable, and motivated individual with extensive experience in Casualty lines to support our position as a leading provider of commercial claims solutions.
• Handle claims efficiently and fairly, adhering to our Claims Charter/Code of Conduct and Claims Process Guidelines.
• Work closely with co-managers, the Head of Casualty Claims, and the Head of Third Party Claims to achieve corporate goals while promoting LSM’s core values.
• Co-manage the Casualty Claims team, reporting to the Head of Casualty Claims.

About the Department & Team:

• Handle claims from notification to conclusion, including analysis, reserves, and payments.
• Manage claims across UK Casualty, High Excess, and Environmental Impairment Liability classes.

Key Responsibilities:

• Proactively manage a cross-section of Casualty claims, ensuring proper investigation and strategy.
• Manage and oversee a team of claims professionals, providing technical and people management guidance.
• Follow claims reserving philosophy and standards, with appropriate referrals.
• Ensure claims are triaged and handled in accordance with company policies and standards.
• Collaborate with internal and external stakeholders, including underwriters, brokers, legal professionals, and market experts.
• Participate in day-to-day claims management within the Casualty Integrated Business Unit.
• Contribute to business development and thought leadership initiatives.
• Support the Head of Casualty Claims with insights on trends and performance.
• Enhance the Claims team’s profile through industry engagement and external events.
• Ensure compliance with regulatory and internal standards, including regular audits.
• Manage third-party relationships with delegated claims handling authority.
• Promote the LSM Claims Charter and deliver excellent client service.
• Adhere to regulatory requirements and demonstrate behaviors aligned with our values, including compliance with Conduct Rules, Solvency II, and other standards.

Skills and Experience:

• Degree, GCSEs, A levels, or ACII qualification, or working towards it.
• Extensive experience in the London Market within relevant classes.
• Advanced knowledge of claims handling, including coverage, product lines, and market practices.
• Knowledge of law and insurance regulations across jurisdictions.
• Sound decision-making and judgment skills.
• Effective communication and organizational skills.
• Strong negotiation and analytical skills.
• Ability to adapt tasks in a changing environment.
• Organizational, interpersonal, and relationship-building skills.
• Ability to monitor market loss trends.

About Liberty Specialty Markets (LSM):

Part of Global Risk Solutions and Liberty Mutual Insurance Group, LSM offers comprehensive insurance and reinsurance services globally.

We prioritize our people through inclusive environments, career development, diversity, and flexible working arrangements.

For more information, please follow the links below: