Associate Claims Director - Contingency

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Associate Claims Director to enhance their Contingency Claims team in London. This permanent position offers a hybrid working model and is ideal for individuals with a strong background in claims handling and client relations. You will be responsible for managing claims, ensuring accurate documentation, and providing exceptional service to clients and insurers alike. Join a growing organization that values training and development, and be part of a team that promotes inclusivity and fairness in the workplace. If you are driven and ready to make an impact, this opportunity is for you.

Benefits

Training and Development Opportunities

Inclusive Work Environment

Flexible Working Hours

Qualifications

• Experience in a similar Claims role is essential.
• Proficiency in MS Office and insurance IT platforms required.

Responsibilities

• Manage claims and ensure compliance with service standards.
• Communicate effectively with clients and insurers.
• Assist clients in managing the claims process.

Skills

Claims Handling Experience

Client Facing Role Experience

MS Office Proficiency

London Insurance Market IT Platforms

Education

CII Qualifications (Desirable)

Tools

Insurance Market IT Platforms

Job description

Social network you want to login/join with:

Client:

MW Appointments

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

066c6dc56789

Job Views:

35

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

Summary

Our client who is a leading Lloyds Broker is looking for an Associate Claims Director to join their expanding Contingency Claims team in the London office. The purpose of the role is to service the claims needs as well as support other Associate Claims Directors, management and colleagues to achieve and surpass their targets and provide a first class service at all times.

Main Duties:

1. Manage new instructions and work in progress in accordance with set service standards and company procedures.
2. Registering new Contingency claims accurately on relevant computer systems and updating the records during the life of the claim.
3. Ensuring all claims and correspondence, on delegated authority cases, are correctly maintained and to provide a clear and concise history of events, actions and quantum assessment.
4. Obtaining and submitting completed Client claim documentation to Insurers or nominated service providers promptly.
5. Dealing with Client enquiries within designated time frames or as otherwise agreed with Client.
6. Communicating effectively with Insurers, nominated service providers, engineers and Loss Adjusters.
7. Providing advice and assistance to Clients, client directors and other involved parties to actively manage the claim process and minimise lapse time.

Essential Skills Required:

1. Previous experience within a similar Claims role
2. Prior experience in a client facing role of Contingency claims handling
3. Compliant in using MS Office application
4. Working with bespoke London Insurance market IT platforms

Desirable:

1. Good organisation skills
2. Personal effectiveness, including time management and priority setting
3. High personal drive and resilience
4. Working towards CII qualifications is desirable

What you need to know:

1. Permanent role
2. Based in London - hybrid working
3. Salary ranging depending on level of experience
4. A great opportunity to join a growing organisation with lots of training and development.
5. A very inclusive and fair opportunities employer