Dedicated Customer Escalation Manager- Pest Control

Vergo Pest Management Ltd.; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in pest control is seeking a Dedicated Customer Escalation Manager to lead pest management efforts across various locations. This autonomous role will focus on resolving ongoing pest issues and delivering high-quality pest control services. Candidates should possess a valid driving license and relevant industry qualifications. The position offers opportunities for personal growth and development, along with a supportive work environment that values proactive problem-solving and effective communication. Join a team that is dedicated to maintaining pest-free environments and enhancing customer satisfaction.

Benefits

Company Car

WeCare employee assistance

24/7 access to GPs

Get fit programmes

Retailer discounts

Employee referral programme

Qualifications

• 2+ years experience servicing a food retailer is desirable.
• Good standard of written English is essential.

Responsibilities

• Resolve pest problems and reduce pest risk hands-on.
• Produce comprehensive treatment plans for escalated sites.

Skills

Analytical Skills

Problem Solving

Communication Skills

Driving License

Education

BPCA Certificated Advanced Technician

RSPH Level 3 in Pest Management

Job description

Dedicated Customer Escalation Manager - Pest Control

Are you looking for an opportunity to start your management career in pest control? We have an excellent opportunity for a Customer Dedicated Escalation Manager to join us, working in and around the Home Counties.

With over 40 years of experience in the pest industry, Vergo is the largest independent national pest service provider in the UK today. This is an autonomous role with full engagement from the Customer and Vergo Senior Management Team. Your focus will be to reduce ongoing pest issues and drive a quality pest control service across the customer's estate.

Job Purpose:

You will be the first point of contact for all stakeholders, both internally and externally. You will resolve pest problems and reduce pest risk by taking a hands-on approach to solving pest issues.

Taking ownership of sites that have reached escalation, you will be responsible for producing comprehensive treatment plans and assessing the quality of work being undertaken. You will create escalation programmes to ensure properties are left pest-free and effectively proofed against future pest ingress.

Presentations and site meetings with the customer, leading all stakeholders along the journey to a pest-free site, will be part of your key duties, resulting in the delivery of expected standards to the customer.

Your skills and experience:

• Full valid driving licence.
• Higher-level Industry Qualification (BPCA Certificated Advanced Technician / RSPH Level 3 in Pest Management).
• Good standard of written English.
• Excellent analytical skills and experience in problem solving/root cause analysis.
• Self-motivated, proactive, and forward-thinking.
• Confident communicator, both written and oral.
• 2 years experience servicing a food retailer (desirable).
• Company Car.
• WeCare employee assistance, including 24/7 access to GPs, get fit programmes, and retailer discounts.
• Employee referral programme.

Locations: Hertfordshire, Buckinghamshire, Oxfordshire