Dedicated Customer Escalation Manager- Pest Control- South London

Vergo Pest Management Ltd; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Dedicated Customer Escalation Manager to enhance pest control services in South London. This pivotal role involves engaging with clients and senior management to minimize pest issues and uphold service quality. With a focus on developing effective treatment plans and leading site meetings, you will ensure properties are pest-free. The company offers a competitive salary, a London Weighting Allowance, and a comprehensive benefits package, including a contributory pension scheme and a company car. If you're self-motivated and possess strong analytical skills, this opportunity is perfect for you.

Benefits

Competitive Salary

Company Car

25 Days Holiday

Healthcare Cash Plan

Life Assurance

Employee Assistance Programs

Retailer Discounts

Long Service Awards

Qualifications

• Full valid driving license is essential.
• Higher-level industry qualification in pest management required.

Responsibilities

• Primary contact for stakeholders resolving pest issues.
• Develop treatment plans and assess work quality.

Skills

Driving License

Pest Control Experience

Analytical Skills

Problem-Solving Skills

Communication Skills

Negotiation Skills

Presentation Skills

Self-Motivated

Education

BPCA Certificated Advanced Technician

RSPH Level 3 in Pest Management

Job description

Dedicated Customer Escalation Manager- Pest Control- South London

Join us as a Dedicated Customer Escalation Manager- Pest Control- South London at Vergo Pest Management Ltd.

Are you seeking an opportunity to advance your management career in pest control? We offer an excellent role for a Customer Dedicated Escalation Manager. Working in South London, with over 40 years of experience, Vergo is the UK's largest independent pest service provider. This autonomous role involves full engagement with customers and senior management, focusing on reducing pest issues and ensuring high-quality service across client sites.

Job Purpose

You will be the primary contact for internal and external stakeholders, resolving pest problems and minimizing risks through a hands-on approach. Taking ownership of escalated sites, you will develop treatment plans, assess work quality, and implement escalation programs to ensure pest-free and well-proofed properties. You will also lead presentations and site meetings, guiding stakeholders towards achieving pest-free environments and delivering expected standards.

Your Skills And Experience

• Full valid driving license
• Higher-level Industry Qualification (BPCA Certificated Advanced Technician/RSPH Level 3 in Pest Management)
• Proven pest control experience
• Strong written English skills
• Excellent analytical and problem-solving abilities
• Self-motivated, proactive, and forward-thinking
• Confident in written and oral communication
• Negotiation and presentation skills
• Experience servicing food retailers (desirable)

What We Can Offer You

• Competitive salary plus £5,000 London Weighting Allowance
• Contributory pension scheme
• Bonus schemes
• Company car
• 25 days holiday plus bank holidays
• Uniform, healthcare cash plan, life assurance
• Employee assistance programs, retailer discounts, long service awards

Additional Details

Location: London

Department: Operations - General Pest Control

Employment type: Full-time

Seniority level: Entry level

Industry: Facilities Services

Salary: Negotiable