Dedicated Customer Escalation Manager- Pest Control

Vergo Pest Management Ltd; Greater London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in pest management is seeking a Dedicated Customer Escalation Manager to enhance service quality and resolve pest issues. This role is pivotal in driving customer satisfaction by developing effective treatment plans and engaging with stakeholders. With over 40 years of expertise, the company offers a dynamic environment where your skills in problem-solving and communication will shine. Join a team that values proactive approaches and provides opportunities for career growth while ensuring pest-free environments for clients across the Home Counties.

Benefits

Contributory Pension Scheme

Bonus schemes

Company Car

25 Days Holiday per annum

Uniform

Healthcare cash plan

Life Assurance

Employee assistance programme

Employee referral programme

Long service awards

Qualifications

• Full valid driving licence is required.
• Higher level Industry Qualification in Pest Management.

Responsibilities

• Act as the first point of contact for all stakeholders.
• Produce comprehensive treatment plans for pest issues.

Skills

Analytical Skills

Problem Solving

Negotiation Skills

Presentation Skills

Communication Skills

Education

BPCA Certificated Advanced Technician

RSPH Level 3 in Pest Management

Job description

Dedicated Customer Escalation Manager- Pest Control

Join to apply for the Dedicated Customer Escalation Manager- Pest Control role at Vergo Pest Management Ltd

Dedicated Customer Escalation Manager- Pest Control

4 days ago Be among the first 25 applicants

Join to apply for the Dedicated Customer Escalation Manager- Pest Control role at Vergo Pest Management Ltd

Are you looking for an opportunity to start your management career in pest control? We have an excellent opportunity for a Customer Dedicated Escalation Manager, to join us. Working in and around the Home Counties.

With over 40 years of experience in the pest industry, Vergo is the largest independent national pest service provider in the UK today. This is an autonomous role, with full engagement from the Customer and Vergo Senior Management Team. Your focus will be to reduce ongoing pest issues and drive a quality pest control service across the customer's estate.

Job Purpose

You will be the first point of contact for all stakeholders both internally and externally. You will resolve pest problems and reduce pest risk by taking a hands on approach to solving pest issues.

Taking ownership of sites that have reached escalation, you will be responsible for producing comprehensive treatment plans and assess the quality of work being undertaken. You will create escalation programmes to ensure property is left both pest free and effectively proofed, against any future pest ingress.

Presentations and site meetings with the customer; leading all stakeholders along the journey to a pest free site, will be part of your key duties, resulting in the expected standards being delivered to the customer.

Your Skills And Experience

• Full valid driving licence.
• Higher level Industry Qualification (BPCA Certificated Advanced Technician/RSPH Level 3 in Pest Management).
• Proven experience working in Pest Control.
• Good standard of written English.
• Excellent analytical skills and experience in problem solving/root cause analysis.
• Self-motivated, proactive and forward thinking.
• Confident communicator both written and oral.
• Negotiation skills.
• Presentation skills.
• 2 years experience in servicing a food retailer. (Desirable)
  
  

What We Can Offer You

• Contributory Pension Scheme
• Bonus schemes
• Company Car
• 25 Days Holiday per annum, plus bank holidays
• Uniform
• Healthcare cash plan
• Life Assurance
• WeCare employee assistance, including 24/7 access to GP's, get fit programmes and retailer discounts
• Employee referral programme
• Long service awards, such as your birthday off each year after one year of service
  
  

Apply for this job

Share this job

Location

Home Counties

Department

Operations - General Pest Control

Job Title

Dedicated Customer Escalation Manager- Pest Control

Salary

negotiable

Experience

Pest Control, Infestation

City

Hertfordshire, Buckinghamshire, Oxfordshire

Country

United Kingdom

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Facilities Services

Referrals increase your chances of interviewing at Vergo Pest Management Ltd by 2x

Sign in to set job alerts for “Escalation Manager” roles.

High Wycombe, England, United Kingdom 2 months ago

Aylesbury, England, United Kingdom 3 weeks ago

Marlow, England, United Kingdom 2 weeks ago

Aylesbury, England, United Kingdom 3 weeks ago

Marlow, England, United Kingdom 1 month ago

High Wycombe, England, United Kingdom 2 weeks ago

High Wycombe, England, United Kingdom 1 month ago

Buckinghamshire, England, United Kingdom 1 week ago

Loudwater, England, United Kingdom 3 weeks ago

Relationship Advisor (Customer Service Agent) Part-time - 24 months fixed term

High Wycombe, England, United Kingdom £16,710.00-£16,710.00 2 weeks ago

High Wycombe, England, United Kingdom 3 weeks ago

Princes Risborough, England, United Kingdom 6 days ago

Buckinghamshire, England, United Kingdom 4 days ago

Marlow, England, United Kingdom 1 week ago

Buckingham, England, United Kingdom 1 week ago

Winslow, England, United Kingdom 1 day ago

Tesco Colleague - Phone Shops - Amersham Superstore

Amersham, England, United Kingdom 2 hours ago

Tesco Colleague - Phone Shops - Amersham Superstore

Amersham, England, United Kingdom 2 hours ago

Buckingham, England, United Kingdom 10 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.