Dedicated Customer Escalation Manager- Pest Control- South London

Vergo Pest Management Ltd.; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in pest control is seeking a Customer Dedicated Escalation Manager to lead pest management efforts in South London. In this role, you will serve as the primary contact for stakeholders, ensuring effective resolution of pest issues and the implementation of quality control measures. Your responsibilities will include developing comprehensive treatment plans, conducting site meetings, and fostering strong communication with clients. This autonomous position offers the chance to make a significant impact in pest management while being supported by a dedicated management team. If you're ready to take your management career to the next level, this opportunity is perfect for you.

Benefits

Life Assurance

Employee Assistance Program

Long Service Awards

Birthday Off After One Year

Qualifications

• 2 years experience servicing a food retailer (Desirable).
• Self-motivated, proactive, and forward-thinking.

Responsibilities

• Resolve pest problems and reduce pest risk with hands-on solutions.
• Create treatment plans and assess quality of pest control work.

Skills

Analytical Skills

Problem Solving

Communication Skills

Driving Licence

Education

BPCA Certificated Advanced Technician

RSPH Level 3 in Pest Management

Job description

Dedicated Customer Escalation Manager - Pest Control - South London

Are you looking for an opportunity to start your management career in pest control? We have an excellent opportunity for a Customer Dedicated Escalation Manager to join us, working in South London.

With over 40 years of experience in the pest industry, Vergo is the largest independent national pest service provider in the UK today. This is an autonomous role with full engagement from the Customer and Vergo Senior Management Team. Your focus will be to reduce ongoing pest issues and drive a quality pest control service across the customer's estate.

Job Purpose:

You will be the first point of contact for all stakeholders, both internally and externally. You will resolve pest problems and reduce pest risk by taking a hands-on approach to solving pest issues.

Taking ownership of sites that have reached escalation, you will be responsible for producing comprehensive treatment plans and assessing the quality of work being undertaken. You will create escalation programmes to ensure properties are left pest-free and effectively proofed against future pest ingress.

Presentations and site meetings with customers, leading all stakeholders along the journey to a pest-free site, will be key duties, resulting in the delivery of expected standards to the customer.

Your Skills and Experience:

• Full valid driving licence
• Higher-level Industry Qualification (BPCA Certificated Advanced Technician / RSPH Level 3 in Pest Management)
• Good standard of written English
• Excellent analytical skills and experience in problem solving and root cause analysis
• Self-motivated, proactive, and forward-thinking
• Confident communicator, both written and oral
• 2 years experience servicing a food retailer (Desirable)
• Life Assurance
• WeCare employee assistance, including 24/7 access to GPs, get fit programmes, and retailer discounts
• Long service awards, such as your birthday off each year after one year of service