Dedicated Corporate Receptionist

Chartwells Independent; London; On-site; GBP 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a Dedicated Cover Receptionist to join their dynamic team. This role involves providing exceptional front-of-house service at various prestigious locations across London. The ideal candidate will possess a passion for customer service, excellent communication skills, and the ability to adapt to different environments. You will be rewarded with numerous perks such as exclusive discounts, wellness programs, and opportunities for personal and professional growth. Join a company that values inclusion and well-being, and make a significant impact on guest experiences.

Benefits

Travel Discounts

Grocery Discounts

Life Assurance

Cash Rewards

Contributory Pension Scheme

Wellness Programs

Employee Assistance Program

Digital GP Services

Learning and Development Opportunities

Paid Volunteer Day

Qualifications

• Experience in front-of-house roles in luxury or corporate environments.
• Excellent command of English, both verbal and written.

Responsibilities

• Act as receptionist and lobby host, handling guest requests professionally.
• Communicate effectively with departments to ensure guest satisfaction.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Adaptability

Organizational Skills

Problem-Solving

Job description

We are looking for a Dedicated Cover Receptionist to join our Rapport Network Team. The successful applicant will mainly be based at one of our client’s sites near Bank station. However, as a Network Team Ambassador, you may be asked to work on rotation at different Rapport sites at any point (e.g., London's West-End, City of London, Canary Wharf, Greater London area, and within the M25).

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota between 7 AM and 8 PM, as per business needs)

Responsibilities will include:

• At this particular client site, you will be required to work as a receptionist, lobby host, podium host and support with switchboard and helpdesk duties.
• Proactively dealing with guest requests in an efficient, friendly, and timely manner, ensuring all business requirements are dealt with promptly and professionally.
• Handling all external and internal calls in a professional manner.
• Communicating effectively with other departments and service providers, creating a ‘one team’ approach to delighting our guests.
• Adopting a flexible and adaptable approach when dealing with ad-hoc duties as required, and/or potential shift/location changes.

The successful candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Ideally, have front-of-house reception experience in a luxury hotel, premium airline, retail, or a corporate environment.
• Be able to travel across London within the M25 (mostly Central London and Canary Wharf).
• Have the passion and drive to deliver the very highest levels of customer service.
• Have an outgoing personality, understanding the professional etiquette, and be able to easily build rapport with key stakeholders (internal, external and VIPs).
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate ability to adapt and flex your working style and behaviour to adapt to the environment of the site you are working at.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Be creative, proactive, organised, detail-oriented, process-driven, quick learner and resourceful with a can-do attitude.
• Have the ability to work well under pressure and act both proactively and intuitively.

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.