Decants Officer

Newlon Housing Trust; Greater London; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Holiday allowance

Pension

Benefits package

Flexi scheme

Job summary

Newlon Housing Trust is a major provider of affordable housing in north and east London. Based in our Decants Team, you will oversee the housing of people needing to be decanted on both a temporary and permanent basis. You will liaise between residents and Newlon, ensuring that tenancy beginnings and endings run smoothly and speedily.

A solutions-based, independent and team-oriented approach is required. The role requires flexibility for early mornings, evenings and weekends, with 27 days

Qualifications

• Proven track record in housing management or void/re-let processes.
• Understanding of social or private housing rented sectors.
• Strong customer service and communication skills.

Responsibilities

• Oversee decant process for temporary and permanent housing.
• Coordinate tenancy beginnings and endings with housing teams.
• Act as liaison between residents and Newlon.
• Collaborate with colleagues and contractors to deliver quick solutions for residents.
• Prepare to work early mornings, evenings and weekends.

Skills

Housing management experience

Customer service

Communication

Teamwork

Job description

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

Based in our Decants Team, you will oversee the housing of people needing to be decanted on both a temporary and permanent basis.

Taking responsibility for the decant process, you will work with the housing teams to ensure that all tenancy beginnings and endings run smoothly and speedily. You will also be the liaison between the resident and Newlon.

You will have a solutions-based approach to your work, together with the ability to work independently, and as part of a team.

To succeed, you'll already have a proven track record in a housing management setting, or of delivering results in void and re-let processes, together with a comprehensive understanding of the social or private housing rented sectors.

You'll have the skills to deliver great customer service, combined with the ability to empathise with the needs of our residents and a genuine commitment to resolving issues. As a first-class communicator, you will be able to work in collaboration with colleagues and contractors to make sure we consistently deliver quick solutions for our customers.

Due to the nature of the work, you will be expected to work some early mornings, evenings and weekends.

In return, you can expect 27 (pro-rated) days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes' walk from the major transport interchange at Tottenham Hale.

Contract: Full-time, fixed term contract until March 2027

Salary: £38,880 per annum plus opportunity to earn up to 5% performance related pay

Closing date: 23:59 on Sunday 8 November 2026

Interviews will be held in-person at our offices in Hale Village on Monday 16 November 2026