Debt Support Worker

Citizens Advice BANES; Mansfield; On-site; GBP 18,000 - 24,000; Full time

Job summary

Citizens Advice North Nottinghamshire is seeking a committed, compassionate Support Worker to join our Debt Team in Mansfield and Worksop. You will prepare clients for appointments, help with case recording, and provide admin support to our Debt Caseworkers.

This role is client-facing and requires the ability to handle crisis with calm and empathy. We value resilience and eagerness to learn in a supportive team environment; prior debt advice experience is not essential.

Qualifications

• Experience working directly with clients in a busy environment.
• Willingness to learn and grow within a supportive team.

Responsibilities

• Prepare clients for appointments.
• Assist with case recording and reporting.
• Provide essential administrative support to the Debt Team.
• Be the first point of contact for clients in crisis.

Job description

Citizens Advice North Nottinghamshire is looking for a committed, compassionate, and highly organised individual to join our long-established Debt Team as a Support Worker. This is a vital role within our service, offering the opportunity to make a real difference in the lives of people facing financial hardship.

Based primarily at our Mansfield and Worksop offices, you will be at the heart of our client journey - ensuring that those who come to us for help receive a smooth, supportive, and effective experience. You’ll be responsible for preparing clients for appointments, assisting with case recording and reporting, and providing essential administrative support to our busy team of Debt Caseworkers.

In addition to these responsibilities, you will often be the first point of contact for clients in crisis. Whether they are facing bailiff action or imminent eviction, you will be trained and supported to respond with empathy, clarity, and professionalism - helping to stabilise their situation before they engage with our specialist advisers.

We are not necessarily looking for someone with debt advice experience. Instead, we value candidates who are confident working directly with clients, able to manage a varied and sometimes pressured workload, and keen to learn and grow within a supportive team environment.

Citizens Advice North Nottinghamshire is a friendly, stable, and high-performing organisation. We deliver advice from our offices in Worksop and Retford, and consistently receive excellent feedback in quality audits, staff surveys, and client satisfaction reviews.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.