Debt Resolution Officer - Gloucester

Aaron Wallis Sales Recruitment; Gloucester; On-site; GBP 29,000 - 45,000; Full time

Benefits offered by this job

Car allowance

OTE £45K

Full training

Supportive team

Job summary

Aaron Wallis Sales Recruitment is seeking a Field Collections Officer to cover parts of Gloucestershire. You will visit customers at home or business premises to discuss balances, negotiate repayment plans, and manage sensitive financial conversations while keeping accurate case notes.

You will operate in a field-based role, handle your own diary, and cover a defined territory with support from a team and ongoing development opportunities.

Qualifications

• Experience in collections, debt recovery or a customer-facing role.
• Confident handling of difficult conversations.
• Strong negotiation and problem-solving skills.
• Able to work independently and manage workload.
• Full UK driving licence required.

Responsibilities

• Visiting customers at home or business premises to discuss balances.
• Negotiating and agreeing affordable repayment plans.
• Handling sensitive financial situations professionally.
• Recording activity and maintaining case notes.
• Managing your own diary and territory.

Skills

Collections exp

Conversations

Negotiation

Independence

UK driving licence

Job description

Field Collections Officer - Gloucestershire

£29,000 + £5,000 Car Allowance + Bonus (OTE £45K)

£45K OTE in a field-based role where you manage your own territory and work independently.
Perfect for someone confident handling difficult conversations and finding solutions.

We are recruiting a Field Collections Officer to cover parts of the South West, working directly with customers to resolve outstanding balances and agree repayment solutions.

This is a field-based position where you will manage your own workload and territory, working independently on a day-to-day basis.

The Role

• Visiting customers at home or business premises to discuss outstanding balances
• Negotiating and agreeing affordable repayment plans
• Handling sensitive financial situations in a professional and respectful manner
• Recording activity and maintaining accurate case notes
• Managing your own diary and territory

Requirements

• Experience in collections, debt recovery or a customer-facing role
• Confident handling difficult or sensitive conversations
• Strong negotiation and problem-solving skills
• Able to work independently and manage your own workload
• Full UK driving licence

Package

• £29,000 basic salary
• £5,000 car allowance
• Bonus scheme (OTE £45K)
• Full training and onboarding
• Supportive team environment and ongoing development