Debt Recovery Team Leader (12 months FTC)

JR United Kingdom; Basingstoke; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the energy sector seeks a Debt Recovery Team Leader for a 12-month fixed-term contract in Basingstoke. The role involves managing a high-performance team, ensuring compliance, and enhancing customer support. Ideal candidates are passionate about team management and delivering exceptional customer service.

Benefits

Healthcare, life assurance, and pension benefits

Hybrid working model

Company discounts and perks

25 days holiday plus bank holidays

Cycle to work, carpooling, and onsite parking

Qualifications

• Experience in a team leader or similar role.
• Strong leadership and management skills.
• Experience with projects, change, and risk management.

Responsibilities

• Oversee daily team management and performance.
• Ensure compliance with industry regulations.
• Manage relationships with debt collection agencies.

Skills

Leadership

Customer service

Communication

Analytical skills

Problem-solving

Job description

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Debt Recovery Team Leader (12 months FTC), Basingstoke

Client:

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

About The Role

Our team:

The Debt Recovery team is part of the Domestic Debt department. It manages debt recovery activities through external agencies, collaborates with other departments to resolve issues preventing debt collection, especially supporting our domestic collections team with customers behind on energy bills. Additionally, the team handles bereavement accounts, insolvencies, and Power of Attorney recordings related to customer accounts.

The role:

This is a 12-month fixed-term contract. As Team Leader, you will oversee daily team management, support team members' performance, development through coaching and training, and succession planning. You will monitor work performance daily, assign tasks, liaise with third-party partners, and seek process efficiencies. Ensuring compliance with industry regulations and supporting audits are also key responsibilities.

The work impacts both the business and customers; accuracy and quality are crucial. We are committed to helping customers manage their debt and seek support where needed.

What you will do:

• Manage and develop the team to achieve high performance
• Set and monitor KPIs and objectives
• Conduct monthly 1:1s, mid-year, and year-end appraisals
• Manage absence and performance issues, providing support and coaching
• Collaborate with Training & Quality teams to improve processes
• Stay updated on relevant regulations and ensure compliance
• Become an SME in debt recovery policies and share knowledge
• Manage service levels and support departmental initiatives
• Organize resources to ensure adequate staffing
• Handle escalations and complex customer queries
• Manage relationships with debt collection agencies and third parties
• Be aware of budget and costs related to debt recovery
• Support audits and ensure appropriate actions are taken
• Report on workload and manage resources accordingly
• Perform any other duties as assigned

About You

You are passionate about customer support, experienced in team management, and successful in driving performance. You will support your team in achieving their goals and contribute to a positive work environment.

What will you bring:

• Strong leadership and management skills
• Positive attitude, even in challenging situations
• Experience in a team leader or similar role
• Coaching and development expertise
• Excellent communication and attention to detail
• Strong planning and organizational skills
• Time management and prioritization skills
• Analytical and problem-solving abilities with sound decision-making
• Customer service and interpersonal skills
• Experience with projects, change, and risk management
• Understanding of the utilities industry (desirable)
• Motivating and engaging attitude
• Receptive to feedback and adaptable
• Team-oriented and relationship-building skills
• Flexible and innovative approach to work

About Us

What's in it for you:

• Healthcare, life assurance, and pension benefits
• Hybrid working model
• Company discounts and perks
• 25 days holiday plus bank holidays, with buy/sell options
• Cycle to work, carpooling, and onsite parking

Supporting our environmental policies and sustainability goals is part of your role.

Flexibility statement:

Due to the dynamic nature of our business, you may be asked to perform additional duties outside your job description to support the company's needs.

Ecotricity is Britain's greenest energy company, committed to replacing fossil fuels with renewable energy and innovating in sustainable projects, including wind, solar, and green gas initiatives. We also support electric vehicle infrastructure, green sports initiatives, and eco-friendly services.

Ecotricity is an equal opportunities employer, committed to diversity and inclusion.