Debt Recovery Specialist

Robert Half Limited; Basingstoke; On-site; GBP 39,000 - 56,000; Full time

Job summary

Robert Half Limited is seeking an experienced Interim Debt Recovery Specialist to manage a portfolio of overdue accounts from our Basingstoke office. The role is a 3-month interim assignment with immediate start, offering hands-on recovery activity and close collaboration with stakeholders.

You will negotiate payment plans, review customer circumstances and maintain meticulous case records. The ideal candidate has background in debt recovery, collections or credit control, with strong

Qualifications

• Experience in debt recovery, collections, credit control or arrears management.
• Strong negotiation and communication skills.
• Ability to manage challenging conversations professionally and effectively.
• Excellent attention to detail and organisational skills.
• Comfortable in a fast-paced environment with a varied caseload.
• Strong IT and systems skills.

Responsibilities

• Manage a portfolio of overdue, delinquent and defaulted accounts.
• Proactively contact customers to discuss balances and agree repayment solutions.
• Negotiate payment plans, settlements and recovery strategies.
• Assess customer circumstances and determine appropriate action.
• Collaborate with internal stakeholders and third parties to progress recovery.
• Support litigation, insolvency and other complex recovery processes as required.
• Maintain accurate records of all interactions and case activity.
• Ensure activity complies with regulatory and compliance requirements.
• Identify opportunities to improve recovery processes and efficiency.

Skills

Negotiation

Communication

Handling difficult conversations

Attention to detail

Organisational skills

IT systems

Tools

IT systems

Job description

Interim Debt Recovery Specialist

Location: Basingstoke (Office-Based)

Contract: Interim Contract | Initial 3-Month Assignment

Start Date: Immediate / Short Notice Preferred

The Opportunity

We are supporting a well-established organisation seeking an experienced Debt Recovery Specialist to join the business on an initial 3-month interim basis. This role will focus on managing a portfolio of overdue and defaulted accounts, delivering effective recovery solutions while maintaining a customer-focused approach. This is an excellent opportunity for a hands‑on collections or recovery professional who can quickly integrate into a busy team and make an immediate impact.

Key Responsibilities

• Manage a portfolio of overdue, delinquent and defaulted accounts.
• Proactively contact customers to discuss outstanding balances and agree appropriate repayment solutions.
• Negotiate payment plans, settlements and recovery strategies.
• Assess individual customer circumstances and determine the most appropriate course of action.
• Work closely with internal stakeholders and external third parties to progress recovery activities.
• Support litigation, insolvency and other complex recovery processes where required.
• Maintain accurate and detailed records of all customer interactions and case activity.
• Ensure all activity is conducted in line with relevant regulatory and compliance requirements.
• Identify opportunities to improve recovery processes and operational efficiency.

About You

• Previous experience within debt recovery, collections, credit control or arrears management.
• Strong negotiation and communication skills.
• Ability to manage challenging conversations professionally and effectively.
• Excellent attention to detail and organisational skills.
• Comfortable working in a fast‑paced environment and managing a varied caseload.
• Strong IT and systems skills.
• Experience within a regulated financial services environment is advantageous but not essential.

What's on Offer

• Initial 3-month interim assignment with potential for extension.
• Immediate start available.
• Opportunity to join a collaborative and supportive team.
• Varied workload with autonomy and responsibility from day one.
• Basingstoke-based office location.
• Suitable for candidates from debt recovery, collections, arrears management, financial services collections, commercial recoveries or credit control backgrounds.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.