BUSINESS DEBT RECOVERY SPECIALIST

Talent Sure Recruitment Limited; Southampton; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Life assurance

Pension

Discretionary bonus

25 days annual leave + bank holidays

Job summary

Talent Sure Recruitment Limited is assisting a commercial services group in Southampton seeking a Business Debt Recovery Specialist. The role covers account management, dispute resolution and structured payment schedules within a supportive team.

You will work in a hybrid setup with training and progression prospects, a discretionary bonus scheme, life assurance and a pension, plus generous holiday entitlement.

Qualifications

• Previous experience in credit control, client accounts or debt collection is desirable.
• Articulate, confident telephone manner with active listening skills.
• Proficient with MS Office (Excel, Word, Outlook).

Responsibilities

• Account management: own a portfolio of active customer accounts and contact regularly to manage balances.
• Query resolution: identify discrepancies, resolve disputes, and set up structured payment schedules.
• Administration: document all account interactions accurately in the internal system.
• Client updates: provide progress updates to corporate stakeholders on active accounts.
• Performance: work to meet quality standards and team targets.

Skills

Debt collection

Credit control

Client accounts

Communication

Organisation

IT literacy

Tools

Excel

Word

Outlook

Job description

Business Debt Recovery Specialist

Location: Hybrid / Southampton, Hampshire

Hours: Monday – Friday, 9:00am – 5:30pm

Salary: Up to £33,000 per annum

Contract: Full-Time, Permanent

About the Opportunity

We are recruiting on behalf of an established and highly successful commercial services group with a modern office based in Southampton. Renowned for their supportive team culture and commitment to staff development, they offer clear internal progression pathways alongside fully funded study support for professional qualifications.

Key Responsibilities

• Account Management: Taking ownership of a designated portfolio of active customer accounts, making regular outbound contact to manage balances.
• Query Resolution: Identifying and resolving account discrepancies, handling disputes professionally, and setting up structured payment schedules.
• Administration: Ensuring all account interactions and updates are documented with a high level of accuracy on the internal system.
• Client Updates: Communicating directly with corporate stakeholders to provide progress updates on their active accounts.
• Performance: Working productively to meet individual quality standards and contribute to overall team targets

What We Are Looking For

• Experience: Previous experience in credit control, client accounts or debt collection is highly desirable.
• Communication: An articulate, confident, and professional telephone manner with strong active listening skills.
• Organisation: Good time-management skills, with the ability to prioritise tasks and work productively under pressure.
• IT Literacy: Confident using standard office software (Microsoft Excel, Word, and Outlook).

What the Business Offers

• A stable, positive, and collaborative workplace culture.
• Genuine hybrid working flexibility.
• Comprehensive initial training and ongoing funding for professional development.
• A competitive package including life assurance, pension, and a discretionary bonus scheme.
• 25 days of annual leave (plus bank holidays) and a holiday buy/sell scheme.