Debt Recovery & Pay Services Advisor (Hybrid)

Royal Mail; Sheffield; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Family benefits

Hybrid work arrangement

Job summary

Royal Mail is seeking a Customer Service Advisor for Recoveries & Overpayments within Pay Services. You’ll help manage employee overpayments and recover debt from current and former staff, ensuring payroll processes are accurate and compliant.

The role blends customer service, data analysis and problem solving in a collaborative team. Based in Sheffield with hybrid working (4 days in the office, 1 day remote), the contract is 12 months, with a salary of £25,758 and a quarterly bonus potential up

Qualifications

• Experience of debt recovery or working with debt recovery suppliers.
• Strong written and verbal communication skills.
• Excellent analytical and numerical abilities.
• Good knowledge of Microsoft Excel and data handling.

Responsibilities

• Manage recovery of overpayments and outstanding debt from current and former employees.
• Contact employees by phone and written correspondence to discuss repayments.
• Work with external debt recovery supplier to maximise outcomes.
• Process and maintain payroll records accurately.
• Handle customer queries with timely, professional responses.
• Identify service improvements within the team.
• Contribute to team meetings and knowledge sharing.

Skills

Debt recovery

Communication

Analytical skills

Numerical skills

Excel

Data analysis

Attention to detail

Time management

Team collaboration

Tools

Excel

Payroll systems

Job description

Royal Mail is seeking a Customer Service Advisor for Recoveries & Overpayments within Pay Services. You’ll help manage employee overpayments and recover debt from current and former staff, ensuring payroll processes are accurate and compliant.

The role blends customer service, data analysis and problem solving in a collaborative team. Based in Sheffield with hybrid working (4 days in the office, 1 day remote), the contract is 12 months, with a salary of £25,758 and a quarterly bonus potential up