Debt Recovery Assistant

Connells Group HQ; Milton Keynes; On-site; GBP 19,000 - 27,000; Full time

Job summary

Connells Group UK is seeking a Debt Recovery Assistant to join our head office in Milton Keynes. You will manage debtor accounts, chase overdue invoices, and ensure timely payments in line with policy. The role involves communicating with branches and other departments to maintain effective debt collection workflows.

The ideal candidate will have strong numeracy, excellent communication skills, and a proactive, detail-oriented approach to daily debt recovery tasks and records maintenance.

Qualifications

• Experience in debt recovery or collection operations.
• Ability to manage multiple accounts and deadlines.
• Strong communication with internal teams and external parties.

Responsibilities

• Chase overdue invoices by telephone, text, email and letter within agreed timescales.
• Maintain accurate and detailed records of all chasing activity.
• Ensure pre-legal correspondence is issued.
• Support other Debt Recovery team members as needed.
• Handle internal and external queries promptly.

Skills

Tenacity

Communication

Keyboard skills

Numeracy

Team player

Confidence

Self-starter

Time management

Process improvement

Risk awareness

Tools

Word

Excel

Outlook

Job description

Job Description

We are looking for a Debt Recovery Assistant to be based in our head office in Milton Keynes.

You will be responsible for maintaining debtor accounts and ensuring all overdue invoices are chased and paid on a timely basis, in line with company policy.

Main Activities

• Chase overdue invoices by telephone, text, email & letter within agreed timescales
• Maintain accurate and detailed records of all chasing activity
• Ensure pre-legal correspondence issued
• Maintain a positive working relationship with branches
• Advise branches on procedure & process where and when appropriate
• Communicate effectively with all levels and departments within the company
• Support other members of the Debt Recovery team if required to ensure all daily Debt Recovery functions are carried out should staff be on holiday/sick leave
• Answer internal/external queries in an effective and timely manner
• Undertaking any other duties which may be requested by the Line Manager

Additional Activities

• Issuing County Court Claims
• Liaising with the Court and Court Mediators
• Liaising with the relevant individuals in regards to disputed claims
• Preparation of Witness Statements on behalf of the company
• Communicating with Defendants
• Preparing Court Orders when required
• Liaising with Group Legal and Counsel
• Follow up communication post Judgment
• Forwarding cases to Enforcement
• Post Enforcement liaison and updating systems

Skills Required

• Tenacity and enthusiasm
• Excellent communication skills at all levels
• Good keyboard skills and competence of Word, Excel and Outlook
• High standard of numeracy, accuracy with attention to detail
• A team player with a flexible approach and a willingness to learn
• Outgoing and confident personality who is able to operate at all levels
• A self-starter who is pro-active and can set and achieve goals
• Strong organisational & time management skills
• Looking for continuous improvement of best practices in order to positively impact business results
• Ability to recognise potential risks to the Company that should be escalated

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of , race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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