Debt Recovery Account Manager – Negotiation & Collections

Personnel Link Employment Group Ltd; Hatfield; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Generous bonus scheme following probat

Job summary

Personnel Link Employment Group Ltd is seeking an Account Manager to join the debt recovery team in Hatfield. You will manage customer accounts, recover overdue payments, and negotiate repayment arrangements in a compliant manner.

The role involves making calls, negotiating plans, handling disputes, and maintaining detailed records. A proactive, target-driven approach and good IT skills are essential. A generous bonus scheme follows probation, with a 35-hour week.

Qualifications

• Excellent communication and negotiation skills.
• Previous experience in debt recovery, credit control or collections is desirable.
• Confident telephone manner and ability to handle challenging conversations.
• Strong IT skills, including Excel, Word and Outlook.

Responsibilities

• Make inbound and outbound calls to customers regarding overdue payments.
• Negotiate repayment plans and resolve outstanding balances.
• Handle customer queries, disputes and complaints.
• Identify vulnerable customers and ensure they receive appropriate support.
• Maintain accurate customer records and update account information.
• Work towards individual and team collection targets.

Skills

Communication skills

Negotiation

Telephone manner

Attention to detail

Target-driven

Tools

Excel

Word

Outlook

Job description

Personnel Link Employment Group Ltd is seeking an Account Manager to join the debt recovery team in Hatfield. You will manage customer accounts, recover overdue payments, and negotiate repayment arrangements in a compliant manner.

The role involves making calls, negotiating plans, handling disputes, and maintaining detailed records. A proactive, target-driven approach and good IT skills are essential. A generous bonus scheme follows probation, with a 35-hour week.