Debt Management Senior Operations Leader – Public Sector

Government Recruitment Service; Birmingham; On-site; GBP 45,000 - 47,000; Full time

Benefits offered by this job

Disability Confident scheme

Job summary

Government Recruitment Service is seeking a Senior Operations Leader in Debt Management to lead a team in a Department for Work and Pensions (CFCD) contact centre. The role focuses on performance, change leadership and delivering positive customer outcomes.

Occasional travel and overnight stays are required. Location is Birmingham, salary range £45,225–£47,362 per year, full-time, permanent.

Responsibilities

• Lead operational delivery, ensuring achievement of performance, quality and customer service objectives.
• Drive performance improvement and continuous improvement across areas of responsibility.
• Lead and support the implementation of business change, policies and operational processes.
• Develop and support managers to deliver high performance and effective people management.
• Build effective relationships with internal and external stakeholders to achieve business outcomes.
• Manage risk, compliance and governance requirements.
• Use management information to inform decision-making, resource planning and performance management.

Job description

Government Recruitment Service is seeking a Senior Operations Leader in Debt Management to lead a team in a Department for Work and Pensions (CFCD) contact centre. The role focuses on performance, change leadership and delivering positive customer outcomes.

Occasional travel and overnight stays are required. Location is Birmingham, salary range £45,225–£47,362 per year, full-time, permanent.