Debt Management Operations Leader - Public Sector Impact

Government Recruitment Service; Coventry; On-site; GBP 45,000 - 47,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is seeking a Senior Operations Leader in Debt Management within the Department for Work and Pensions CFCD. You will report to a Grade 7, lead a team of Higher Executive Officers in a Contact Centre, set priorities, drive performance and deliver business objectives.

You will oversee change, build capability, promote continuous improvement, work with DWP and partner stakeholders to improve delivery and customer outcomes.

Responsibilities

• Lead operational delivery, ensuring achievement of performance, quality and customer service objectives.
• Drive performance improvement and continuous improvement across areas of responsibility.
• Lead and support the implementation of business change, policies and operational processes.
• Develop and support managers to deliver high performance and effective people management.
• Build effective relationships with internal and external stakeholders to achieve business outcomes.
• Manage risk, compliance and governance requirements.
• Use management information to inform decision-making, resource planning and performance management.

Job description

Government Recruitment Service is seeking a Senior Operations Leader in Debt Management within the Department for Work and Pensions CFCD. You will report to a Grade 7, lead a team of Higher Executive Officers in a Contact Centre, set priorities, drive performance and deliver business objectives.

You will oversee change, build capability, promote continuous improvement, work with DWP and partner stakeholders to improve delivery and customer outcomes.