Debt Management Operations Leader | Public Service Impact

Department for Work and Pensions (DWP); Coventry; On-site; GBP 65,000 - 85,000; Full time

Job summary

The Department for Work and Pensions (DWP) CFCD is seeking a Senior Operational Leader in Debt Management based in Coventry. You will lead a team of Higher Executive Officers in a busy contact centre, setting priorities, driving performance and delivering essential public services.

Responsibilities include managing risk and compliance, using management information to inform decisions, and leading change across operations and processes to improve customer outcomes.

Responsibilities

• Lead operational delivery, ensuring achievement of performance, quality and customer service objectives.
• Drive performance improvement and continuous improvement across areas of responsibility.
• Lead and support the implementation of business change, policies and operational processes.
• Develop and support managers to deliver high performance and effective people management.
• Build effective relationships with internal and external stakeholders to achieve business outcomes.
• Manage risk, compliance and governance requirements.
• Use management information to inform decision-making, resource planning and performance management.

Job description

The Department for Work and Pensions (DWP) CFCD is seeking a Senior Operational Leader in Debt Management based in Coventry. You will lead a team of Higher Executive Officers in a busy contact centre, setting priorities, driving performance and delivering essential public services.

Responsibilities include managing risk and compliance, using management information to inform decisions, and leading change across operations and processes to improve customer outcomes.