Debt Management Bilingual Team Leader (Welsh and English speaking)

Government Recruitment Service; Pontypridd; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent public service organization is seeking a bilingual (Welsh/English) Team Leader in Pontypridd. In this role, you will lead staff and support Welsh-speaking customers in accessing critical services. Ideal candidates will have strong leadership and communication skills and a commitment to high levels of customer service. The organization values diversity and encourages applicants from varied backgrounds. Opportunities for training and career progression are provided.

Benefits

Bespoke on-the-job training

Opportunities for progression

Commitment to work-life balance

Qualifications

• Proficiency in both Welsh and English.
• Strong leadership and motivational skills.
• Ability to understand and utilize performance data.

Responsibilities

• Lead and motivate staff, providing effective leadership.
• Act as a positive role model and manage staff development.
• Utilize management information to drive continuous improvement.
• Deliver to agreed goals and priorities.
• Ensure consistency in application of DWP policies.

Skills

Welsh language proficiency

Leadership skills

Communication skills

Customer service orientation

Job description

Are you a Welsh speaker?

Would you relish the opportunity to speak Welsh in your daily work, to provide a service to our Welsh speaking customers?

DWP helps people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service, and our challenge is bigger than ever. As part of Counter Fraud and Compliance and Debt (CFCD) Directorate you will be at the heart of DWP’s front line operations, helping to change people lives and supporting CFCD purpose of fighting fraud in the welfare system.

Why work here?

Are you looking for a varied, exciting and challenging role? Do you have great communication skills, build relationships easily and a positive mindset?

We at the DWP are committed to making our workforce reflect the communities we serve and as such we are looking to add to our existing network of Welsh Speaking colleagues, by recruiting Bilingual (Welsh/English) Team Leaders at our office in Pontypridd.

As a bilingual (Welsh/English) Team Leader you will play a key role in making a real difference to people’s lives, particularly our Welsh speaking customers by supporting them to access DWP Debt Management services.

If so, we would like to hear from you.

We have an amazing opportunity for Team Leaders to come onboard, within CFCD. Our aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse, as well as protecting those most vulnerable in our society.

We are looking for successful applicants who are well suited and committed to providing high levels of customer service who we offer an exciting role at the heart of CFCD. We offer bespoke on the job training with opportunities for progression and development.

Equality, Diversity and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and excited about you bringing your “whole self” to work for CFCD.

If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.

Responsibilities will include but will not be restricted to:

• Lead and motivate staff, providing visible and effective leadership to staff at all levels of the business always engaging in an honest and open way.
• Act as a positive role model for all staff, motivating and managing staff development.
• Understand and utilise management information (MI) and other performance data to drive continuous improvement within the team and contribute to overall CFCD Performance.
• Focus on delivering to agreed goals and priorities to achieve collective commitments, team expectations and quality outcomes.
• Working closely with leaders to ensure consistency and robust application of all DWP policies and ensure staff are aware of their responsibilities.
• Take responsibility for own development to improve competency and skills and support and coach others to do the same.
• Promote the work of the department and play an active part in supporting the Civil Service values and culture.