Field Agent - Debt Recovery

TN United Kingdom; Middlesbrough; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join a leading debt recovery agency as a Field Agent in Middlesbrough, where you'll represent clients and engage with customers to resolve their utility payment issues. This role offers a competitive salary of £26,700, bonuses, and a company car for personal use. Enjoy a comprehensive benefits package, including 28 days of holiday, annual salary reviews, and a monthly incentive scheme. If you have a passion for customer service and negotiation, this is an excellent opportunity to build a rewarding career with long-term job security and professional growth.

Benefits

Company car available for personal use

Monthly incentive payment scheme

28 days holiday

Employee Assistance Scheme

Annual Salary Reviews

Birthday vouchers

Qualifications

• Full clean UK Driving License required.
• Experience in debt negotiation/collection is desirable.

Responsibilities

• Conduct PDV visits for utility companies.
• Negotiate payment arrangements and secure payments.
• Execute documentation and warrants for payment resolution.

Skills

Debt negotiation

Customer service

Conflict resolution

Decision making

Communication skills

Job description

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Field Agent - Debt Recovery, Middlesbrough

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Client:

Novax Recruitment Ltd

Location:

Middlesbrough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0caf3378e74b

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Job Title: Field Agent - Debt Recovery

Location: Middlesbrough

Salary: £26,700 + Bonuses + Company Car

The Role

Act as a representative of the Client to deliver a range of services that are required by various utility companies. The core activity focuses on visiting the premises of the client's customers and performing the following functions relating to their gas and electricity supply.

• Conduct PDV visits in line with specific client requirements
• Negotiate payment arrangements
• Execution of documentation to secure payment to the client.
• Execution of Warrants to secure payment / access to deliver resolution.

The Company

They are one of the best performing debt recovery agency in the UK, so you will be joining an Industry leader, who can offer long term job security, an excellent pay and benefits package and future career development opportunities too.

The Salary and Benefits Package

• Company car available for personal use
• Monthly incentive payment scheme
• 28 days holiday (including b/h rising 1 day each year)
• Employee Assistance Scheme
• Annual Salary Reviews
• Vouchers on your birthday each year

Candidate Requirements

• Full clean UK Driving License
• Working hours 8am - 5:30pm Monday to Thursday, Friday 8am - 5:00pm.
• Previous experience in debt negotiation/collection, customer service, conflict resolution is desirable however not essential.
• Be prepared to work alone or as a team, indoors and outdoors
• Excellent standard of spoken English
• Ability to make quick decisions/judgements