Dealer Finance Advisor: Quick Payouts & Precise Compliance

Volkswagen Group; Fenny Compton CP; Vor Ort; GBP 22.000 - 32.000; Vollzeit

Benefits dieser Stelle

Discretionary bonus (10% on-target)

Pension contributions

Company car BEV scheme

Income protection and life assurance

Discount vouchers and Care Concierge

Private medical insurance after prob.,

LinkedIn Learning and mentoring

Zusammenfassung

VWFS UK is seeking a diligent finance-support advisor to manage documentation from Volkswagen Group Dealers/Retailers and ensure speedy payouts.

The role emphasizes fast, accurate data entry, handling dealer inquiries by phone or correspondence, and adherence to FCA regulations while coordinating with Customer Services and other teams.

We offer a comprehensive benefits package and opportunities for development within VWFS UK.

Qualifikationen

• Full PC literacy essential.
• Excellent written and spoken communication capabilities.
• Previous customer service centre, call centre or finance company experience is desirable.
• An understanding of the Data Protection Act and Consumer Credit Act is desirable.
• Strong customer service focus essential and a customer friendly manner at all times.
• Able to demonstrate systematic thought processes.
• Able to cope with pressure and meet deadlines, and to work a flexible working pattern incl. evenings and weekends plus some Bank Holidays.

Aufgaben

• Responding to dealer enquiries, mainly by phone.
• Entering / handling customer and dealer data via internal systems that processing procedures and response time guidelines are followed, with speed and accuracy being paramount.
• Validating customer documentation with proposal details when received and authorising appropriate payment to the dealer.
• Close liaison with other business areas including Customer Services.
• Maintaining your level of understanding of the FCA regulations to ensure you are competent to fulfil your role
• This role is responsible for processing appropriate documents for finance submitted by Volkswagen Group Dealers/Retailers - verifying details and ensuring speedy pay out to our dealers.
• Advisors must possess a keen desire to ensure that dealer applications and queries, either over the phone or through correspondence, are dealt with quickly and efficiently.
• With key products and services aligned to some of the leading brands in the motor industry, our aim is to ensure second to none service levels and effective communications linked to timely and effective action.

Kenntnisse

Communication

Customer service

Data protection act

Consumer credit act

PC literacy

Jobbeschreibung

VWFS UK is seeking a diligent finance-support advisor to manage documentation from Volkswagen Group Dealers/Retailers and ensure speedy payouts.

The role emphasizes fast, accurate data entry, handling dealer inquiries by phone or correspondence, and adherence to FCA regulations while coordinating with Customer Services and other teams.

We offer a comprehensive benefits package and opportunities for development within VWFS UK.