Dealer Finance Advisor — Fast Payouts & Compliance

Volkswagen Group; St Leonards; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Discretionary 10% on-target bonus

Employer pension contribution 9%

Company Car scheme for BEVs

Life assurance (4x salary)

Income protection

Retail discount vouchers

Care Concierge

Will writing service

Cycle to work

Private medical insurance after on‑ptb

Loan car scheme

Critical illness cover

Dental cover

LinkedIn Learning access

Zusammenfassung

VWFS UK is seeking a detail‑oriented professional to process finance documents from Volkswagen Group Dealers/Retailers, validating details and ensuring timely payouts. You will respond to dealer inquiries by phone and handle customer data with precision in our fast-paced environment.

A strong emphasis on compliance, data protection and customer service will be essential as you liaise with multiple teams to deliver efficient service and accurate processing.

Qualifikationen

• Full PC literacy essential.
• Excellent written and spoken communication capabilities.
• Previous customer service centre, call centre or finance company experience is desirable.
• An understanding of the Data Protection Act and Consumer Credit Act is desirable.
• Strong customer service focus essential and a customer friendly manner at all times.
• Able to demonstrate systematic thought processes.
• Able to cope with pressure and meet deadlines, and to work a flexible working pattern incl. evenings and weekends plus some Bank Holidays.

Aufgaben

• Process appropriate documents for finance submitted by Volkswagen Group Dealers/Retailers, verifying details and ensuring speedy payout.
• Respond to dealer enquiries, mainly by phone.
• Enter / handle customer and dealer data via internal systems with speed and accuracy.
• Maintain liaison with other business areas including Customer Services and compliance teams.
• Keep up-to-date with FCA regulations to ensure competence in the role.

Kenntnisse

PC literacy

Communication skills

Customer service

Systematic thinking

Flexibility

Jobbeschreibung

VWFS UK is seeking a detail‑oriented professional to process finance documents from Volkswagen Group Dealers/Retailers, validating details and ensuring timely payouts. You will respond to dealer inquiries by phone and handle customer data with precision in our fast-paced environment.

A strong emphasis on compliance, data protection and customer service will be essential as you liaise with multiple teams to deliver efficient service and accurate processing.